Customer Coordinator

1 month ago

Burnaby, Canada Stealth Monitoring Full time

**Position Summary**

Do you love low customer turnover and high renewal rates? So do we. As our customer service superhero, you are the face of Stealth when dealing with the day-to-day needs of our customers. Our unmatched level of customer service has been central to our exceptional growth over the past few years. We are looking to add to our team of customer services professionals. Get ready to put on a hardhat and steel-toed boots and come work with the Stealth Security team.

**Duties & Responsibilities**
- Customer Communication_
- Initiate and maintain ongoing communication with key customer contacts to ensure a high-level of customer service
- Communicate key findings from monitoring activities
- Attend relevant industry / client events as needed
- Build relationships with clients to encourage new and repeat business opportunities
- Conduct customer mapping of new opportunities for each managed account
- Site Preparation, Audits, and Planning_
- Review client contracts, systems and equipment configurations to ensure quality standards and client expectations are met
- Meet with site managers, review equipment locations and put forth recommendations for changes as needed
- Assist with the coordination of site installations and changes
- Assist with creation and updates of site maps
- Install video management software on clients’ computers and provide client training
- Assist operations team with coordination before onboarding, installation pipeline, and ongoing audits and services for sites.
- Roadwork for site audits and constant touchpoints with site primes
- Digital audits every week
- Internal Communication_
- Work with Account Executives to ensure a high level of customer satisfaction
- Advise team of potential opportunities to drive new business
- Assist Account Executives and carry out other related duties as required
- Ensure CRM system (Salesforce) is up to date with relevant information
- Ad-Hoc Work_
- Perform other duties as assigned from time to time

**Qualifications**
- Completion of a post-secondary degree or diploma in a business-related field or equivalent experience
- Client facing account management, customer service, or direct sales experience in an entrepreneurial environment is strongly preferred

**Core Competencies**
- Self-motivated, entrepreneurial, and committed to continuous learning and development
- Ability to analyze, prioritize, and solve problems in a timely manner
- Team oriented to ensure client issues are explored and addressed in a professional manner within the company
- Excellent customer service, communication and interpersonal skills to interact effectively with a broad range of internal and external parties

**Working Conditions**
- Office Setting
- On-Site
- Significant daytime travel is required

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