Visitor Services

**Company Biography**

The County of Lambton is an urban-rural area in southwestern Ontario that is home to over 126,000 residents. The Corporation's seven divisions operate programs and services for the residents of Lambton County such as land ambulance, provincial offences court, three Long-Term Care Homes, 25 library branches, two museums, an art gallery, archives, local roadways, public health services, housing services, social services, building services and planning and development services. Lambton County is a community dedicated to economic growth, environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with its municipal and community partners.

**Position Overview**

Under the direct supervision of the Curator/Supervisor, Oil Museum of Canada, the Visitor Services & Programming Summer Student plays an important role in being an educator to visitors about the important oil history of the area while assisting the Educational Program Coordinator in the delivery of public programs and special events. Additionally, the student assists the Reception/Visitor Engagement Clerk with admissions, gift shop sales, social media engagement, tourism inquiries and conducting light maintenance and cleaning as required.

**Duties and Responsibilities**

Visitor Engagement
- Assist with daily opening and closing procedures.
- Cash handling of admissions, gift shop sales and museum memberships.
- Light cleaning of the outbuildings.
- Greet and provide orientation for incoming visitors.
- Capture and compile data of visitors.
- Answer phone calls and respond to tourism inquiries.

Programming
- Assist with the delivery of booked educational programs (summer camps, and adult tours).
- Contribute to the organizing and planning of museum special events.
- Contribute articles to museum newsletter.
- Create future social media content; write content, take photos, and create post theme ideas.
- Prepare and replenish program supplies.

General:

- Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed
- Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis.

These describe the general nature and level of work being performed by the incumbent in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.

Supervision Requirements

Direct Supervision: Not applicable

Indirect Supervision: Not applicable

Functional Authority: Not applicable

**Qualifications**

Minimum Formal Education
- Enrolment history or material culture program at a recognized University or College.
- Must be returning to school in upcoming school year.

Experience
- Customer service and experience working with databases would be an asset.
- Experience delivering tours or working with children is an asset.
- Knowledge of local/oil history is an asset.