Isl 27r

Posting Title- ISL 27R - Client Service Manager- Position Classification- Information Systems R27- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $75,552.53 - $86,175.83 annually plus 9.9% Temporary Market Adjustment- Close Date- 3/3/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- Service Management Branch/Enterprise Services Division- Job Summary**An excellent senior opportunity for a dedicated professional**

With the goal of service excellence and client satisfaction, Client Services Managers (CSMs) support our clients (Ministry and broader public sector) in achieving their business objectives. CSMs provide IM/IT business analysis/consulting support services for clients of the Ministry of Citizens’ Services (CITZ) OCIO Enterprise Services (ES), as it relates to Information Management (IM)/Information Technology (IT) services. CSMs maintain business relationships with stakeholders (external clients, internal Service Delivery Units and service providers) and support service delivery. CSMs act as client advocates, liaising between our stakeholders.

A great opportunity if you are an experienced IT professional with strong people skills who enjoys daily interaction with clients and peers. You are also highly motivated and organized, with strong problem solving and analytical abilities. You rise to the challenge of building strong, long-lasting relationships as well as thrive on driving issues to resolution. If this sounds like you, and you have the service orientation and IT experience needed to succeed in this challenging and rewarding role, we would love to hear from you

**Job Requirements**:

- Degree in Computer Science, Business or a related field; AND 3 years of information technology related experience. An equivalent combination of education, experience and training may be considered.
- Minimum 2 years of experience conducting analysis of client business requirements and developing client proposals/agreements.
- Minimum 5 years of experience within a service-oriented organization with a commitment to client service, innovation and creativity and a strong focus on delivering results.
- Preference may be given to applicants who have successfully completed an Information Technology Infrastructure Library (ITIL) Foundation certification.

**About this Position**:
2 Positions available - 1 full-time permanent and 1 full-time temporary position (until January 31, 2024).
A permanent appointment may result from the temporary appointment.
An eligibility list may be established to fill future temporary and permanent vacancies.
We offer flexible work arrangements, working in a hybrid environment as set out in applicable employer policies.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

**How to Apply**:
**Resume: YES**:
**Questionnaire: YES (COMPREHENSIVE)** - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.

**IMPORTANT**:Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

**Additional Information**:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
- Job Category- Information Management/Information Technology