IT Analyst

**Responsibilities**:

- Assist in ensuring accurate and timely employee information and time sheet is forwarded to ADP Employer Services on a weekly basis.
- Distribute and respond to inquiries and distribute payroll-related documents and various reports to the accountant weekly.
- Participate in and focused on meeting the growing need for data and systems to support ever evolving business process.
- Deliver analytics and data projects from end-to-end.
- End-user computer equipment, support and troubleshooting, fault diagnosis and resolution
- You will provide technical assistance with computer hardware and software, resolve computer-related issues for clients, recommend hardware and software improvements
- Track customer issues and resolutions

**Qualifications**:

- Review diagnostics and assess the functionality and efficiency of systems.
- Implement security measures.
- Monitor security certificates and company compliance of requirements.
- Offer technical support to company staff and troubleshoot computer problems.
- Install and update company software and hardware as needed.
- Anticipate and report the cost of replacing or updating computer items
- Working knowledge of relevant operating systems, software and programming
- Excellent problem-solving and critical thinking skills
- Keen attention to detail
- Good organization, time management and prioritization
- Efficient troubleshooting abilities
- Effective communication skills, including speaking, writing and active listening.
- Great customer service and interpersonal skills.
- Previous experience in IT, customer service or other related fields.
- Ability to build rapport with clients and management.
- Strong troubleshooting and critical thinking skills.
- Positive and professional demeanor.

**We think you should join us if you**:

- Are eager to learn and enjoy going above and beyond to help people and processes
- Can think quickly on your feet in a face-paced environment.
- Want diverse experience in any types of technology.
- Are an amazing problem solver.

**Requirement**:

- Excellent problem solving and customer service skills.
- Passion for technology.
- Ability to multi-task and manage time efficiently.

**Preferred Experience**:

- Networking 1 + year
- Windows desktop and server administration 1 + year

**Job-type**:
Permanent

**Salary**: Commensurate with skills, education and experience.

**Job Types**: Full-time, Part-time

Pay: $45,000.00-$55,000.00 per year

Expected hours: 35 - 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

Expected start date: 2024-05-27