Consultant, Windows Administrator

5 months ago

Canada Genpact Full time

**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**

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**_ The purpose of this job is to support and work on remediation of vulnerabilities and support Windows Systems, Virtualization, Implementing and troubleshooting of critical IT systems._**

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**_ This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business._**

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**_ Responsibilities_**:**_ _**

**_Vulnerability remediation._**

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**_Expert in Configuring and administering windows server 2008/2012/2016._**

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**_Good understanding of Exchange 2016 and Outlook related issues._**

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**_Maintain servers both physical and VM environment with maximum uptime._**

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**_Mastered in trouble shooting windows OS issues, handling escalated L3 issues in windows environment._**

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**_Firm understanding of Windows security including file system permissions, file sharing, event logging, performance monitoring and disk administration._**

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**_Good understanding of Active Directory and Network Infrastructure, Forest and Domain Infrastructure._**

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**_Responsible for third-level support for all server related issues. Implemented security policy and virus protection._**

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**_Participate in complete system builds, upgrades, migrations and patch management._**

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**_Preparation and maintenance of documentation of technologies, standards and procedures._**

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**_Administration of server consolidation program through use of VMware ESX server and VMware Virtual Center, creating VMs, using/building VM templates and customization files, and scheduling tasks._**

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**_Assist in P2V and V2V conversion of Windows server editions using enterprise VMware converter and also installed the VMware tools on that machines._**

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**_Hardening and Monitoring of VM's ESX server’s CPU, Memory, Disk, Network Utilization for Security Compliance._**

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**_Server hardware troubleshooting by using through ILO and HP SIM._**

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**_Hardware firmware upgrade for physical servers like HP, Dell and IBM._**

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**_Performance optimization, regular health checks on servers and Systematic Troubleshooting of problems._**

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**_Involved in Customizing VM's Memory, hard disk, NIC and Analyzing log files, Resources utilizing monitoring._**

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**_Install racked and stacked HP ProLiant Blade Servers, Dell Power Edge Servers in multiple data centers. Familiar with HP ILO, Dell Tools._**

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**_Create new VMware virtual machines to meet the specifications provided by the Client._**

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**_Involve in On Call rotation for supporting production strictly maintaining SLA's._**

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**_Perform necessary analysis to provide all required evidences to support the project requirements._**

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- **_Handle day-to-day incidents and requests arising in the environment with respect to Windows within SLA._**

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- **_Provide escalation support for Windows team. _**
- **_Manage and complete assigned projects_**

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**_Must be willing to handle varying shifts._**

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**_ Qualifications we seek in you_**:**_ _**_Minimum Qualifications_**_ _**
- **_Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream._**

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**_ Or_**

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- **_A degree in Computer Science, IT, Systems Engineering or a related qualification._**

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- **_ Preferred Qualifications/ Skills_**_ _**
- **_Strong Analytical and problem solving skills_**

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- **_Ability to effectively interact with upper management for presentation of new functionality and solving problems_**

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- **_Strong written and verbal communication skills._**

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- **_Ability to work under pressure in a fast-paced environment._**

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- **_Willingness to work on-call in the emergency or priority issues._**

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- **_Ability to take independent initiative when needed_**

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- **_Capital Markets Domain knowledge is preferred._**

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- **_Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management._**

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- **_Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred._**

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- **_Basic understanding of IT infrastructure and troubleshooting._**

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- **_T

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