Supervisor, Safety

2 weeks ago

Vancouver, Canada BC Place Full time

At BC Place, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.

As Western Canada's leading venue for live events, we host a year-round schedule of sporting events, concerts, consumer shows and more each year while also supporting the community through an array of ongoing partnerships and initiatives.

Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.

BC Place hosts the province’s biggest and brightest events. Home to the BC Lions Football Club, Vancouver Whitecaps FC, BC Sports Hall of Fame, the largest trade and consumer shows in Western Canada, world class concerts and incredible community events; a unique and exciting place to work We are a division of PavCo, a Crown Corporation with a mandate to generate economic and community benefit for the people of British Columbia.

**PRIMARY FUNCTION**:
The Supervisor, Safety & Security plays a key role in the success of security and facility operations at BC Place. Reporting to the Senior Manager, Safety & Security, this on-the-ground position coordinates the activities and proactively leads the performance of the event and building security teams while addressing clients, guests, and facility safety and security matters.

**WHAT YOU WILL DO**:

- Oversee all building and event security matters while on duty to ensure the safety of guests, employees, the public, and physical property;
- Supervise the performance of the BC Place Security Team and Security Contractors; provide coaching and direction as appropriate and provide input into performance metrics including recognition rewards;
- Contribute to policy and procedure development and implementation thereof;
- Coordinate deployment plans and redeployment of staff;
- Recommend appropriate security staffing levels and scheduling;
- Conduct site inspections, monitor adherence to facility policies and procedures, and address operational issues;
- Actively participate in department meetings, business planning, post-event debriefings, industry activities, and special projects;
- Ensure completion of all documentation by security staff including daily reports, incident reports, eviction cards, etc.;
- Participate and assist in recruitment, orientation, and training of new staff;
- Ensure compliance with WorkSafe BC regulations by BCP staff and, when applicable, ensure staff are wearing correct Personal Protective Equipment;
- Complete Incident Reports, ensure staff complete Incident, First Aid, and/or Witness reports, and ensure reports are distributed as required;
- Provide and be a role model for service excellence and service recovery. Ensure client, guest, staff, and facility concerns are dealt with professionally, appropriately, and responsively;
- Develop and implement policies and procedures;
- Other duties as required.

**WHAT YOU BRING**:

- Completion of a post-secondary certificate or diploma, preferably in Law Enforcement or Security;
- Valid BC Security Worker License (minimum Security Guard qualification);
- Valid OFA Level 1 certification an asset;
- 3 - 5 years experience in a similar role in the event, entertainment, or service industry;
- Experience supervising, coaching, and providing feedback to staff;
- Knowledge of ABI or a similar scheduling software an asset;
- Demonstrated ability in providing service excellence to guests, other employees, and the general public;
- Ability to deal with difficult situations with large crowds;
- Demonstrated ability to work in a dynamic team environment;
- Proven ability to establish and maintain effective and harmonious relationships with colleagues and management;
- Demonstrated verbal and written communication skills including ability to provide clear directions;
- Mentally and physically fit to deal with exposure to seasonal heat and cold temperatures in an indoor and outdoor environment;
- Ability to withstand extended periods of standing and at times extensive walking from one location to another on concrete surfaces;
- Available to work a flexible schedule with varied hours including afternoons, evening, and weekends.

**Note**: The above job description is intended to describe the general nature and level of work being performed by people assigned to this classification. All employees may be required to perform other related duties from time to time to meet the needs of the organization.

**HOW TO APPLY**:
Please note that we can only consider applicants who are eligible to work in Canada.

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