Coordinator, Online Services

2 months ago


Toronto, Canada ACCES Employment Full time

**Coordinator, Online Services**:
**Contract Length: Until Dec. 1, 2023, with possibility of extension**

**Location**: Flexible**

**ACCES Employment** is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 40,000 job seekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides job search services that connect newcomers, jobseekers, youth, women, and refugees to jobs that reflect their skills and experience. We provide over 35 customized job search programs that meet the unique needs of our jobseekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills, and experience of Canada's population.

We are looking for skilled talent who thrive in a flexible and innovative environment. ACCES offers an excellent benefits package, a RRSP matching program, and an Employee & Family Assistance Program.

The position of Coordinator, Online Services will report to the Director, Data Governance and Application Services as part of the Online Services team. This position will also provide support to the Connecting Afghan Refugees to Good Jobs program (CARGJ) and have a dotted line reporting to the Manager of that program. This position will support the preparation and execution of hiring events that the CARGJ program hosts on the Brazen platform. This position will also play an important role in ensuring the ongoing success of an AI-based virtual client service tool in ACCES’ service delivery process. This is a non-unionized position.

**Duties and Responsibilities**:

- Coordinate and provide live support for networking events and virtual hiring events for the CARGJ program that takes place on the Brazen platform, including pre-event preparation sessions with other team members, employers, and job seekers.
- Provide training and develop guides to ensure staff across programs are able to independently use several virtual tools, including but not limited to Brazen and SparkHire.
- Work closely with the Manager and Employer Liaison from the CARGJ program to set up Brazen events, provide technical support during demos and live events, and produce post-event reports.
- Triage inquiries from VERA (Virtual Employment and Resource Attendant) to programs.
- Support program teams to attend to client inquiries from VERA through notifications and training; flag trends; contribute to the ongoing collection of relevant VERA data.
- Conduct monthly reviews of VERA responses to user inquiries and remediate the learning model to improve future performance.
- Test VERA following changes.
- Take ownership of the platforms in their portfolio by identifying new features, analyzing staff and client usage and trends, and proactively identifying solutions.
- Other duties as assigned including staff supervision, support of site activities, evening supervisor shift rotation, and support of other managers/activities, as required.

**Qualifications**:
An organized self-starter with experience and/or education in the following areas:

- Post-Secondary Degree or diploma in a related field is an asset.
- Fluency in Fluency in Pashto, Persian or Dari is considered an asset.
- Conducting online events on the Brazen platform is an asset.
- Proficient in various online platforms and adapts quickly to new technology.
- Ability to absorb new ideas and concepts quickly and to ensure they are clearly communicated to an audience.
- Strong interpersonal skills to work effectively in a diverse environment.
- Experience in training adults and developing written guides.
- Excellent English verbal and written communication skills.
- Knowledge of employment services is an asset.
- Exceptional planning, organization, and problem-solving skills; must be pro-active and have a sense of urgency.
- Experience working in a MSOffice environment; familiarity with database management programs (e.g., Salesforce).
- Ability to travel between all ACCES Employment locations, program delivery locations, partner and employer organizations, across the GTA, as needed.

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