Scrum Master

2 weeks ago

Vancouver, Canada TLC Solutions Full time

**About TLC Solutions**

TLC Solutions delivers, deploys, and supports modern technology and IT services to businesses, schools, and government organizations.

We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and control servers, install and manage networks, and design, develop, and implement cloud solutions that bring value to their organization. We also provide our clients with IT management, remote support, and onsite desk-side support services.

In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to serve this client still, and since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California. This growth is built on the same transparency, expertise, and reliability on which we were founded.

United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolo**_joy_**

**About the opportunity**

This position reports to the Manager, Engineering & Software Development.

**ESSENTIAL RESPONSIBILITIES**

As a Scrum Master, you will use “Scrum of Scrums” framework principles in its technical software delivery. You will manage the scrum process using your knowledge of the Scrum framework, including its roles, events, and artifacts. As part of the Scrum Masters Community of Practice, you ensure continuous self-improvement and consistent processes across the teams.

As a Scrum Master, you will be responsible for the following:

- Supporting the Manager in maintaining a clean and clear Roadmap
- Coaching each Scrum team on breaking down work into clear sprint objectives, outlining clear outcomes, and reviewing those outcomes to inform future work.
- Encouraging team members to reveal and challenge predefined ideas about Scrum role boundaries and responsibilities, empowering the Scrum team to delegate decisions and tasks within a defined scope.
- Role-modeling the teams and reminding them of the importance of the five Agile Scrum values daily to foster trust and psychological safety.
- Supporting Scrum Teams towards their goals and facilitating the Scrum Events (e.g., planning, review, sprint demos, standups) in the Americas
- Coordinating with third parties development companies abroad to interact with our Backlog and Roadmap
- Understanding key cross-functional concepts that impact the organization, being aware of business priorities and organizational dynamics
- Encouraging discipline, like no new work entering sprints and safeguarding the agreed/established processes, helping teams and individual members to be self-organizing
- Standardizing teams’ Agile practice
- Leading retrospectives for both delivered software and operational improvements, identifying new continuous improvement steps with internal and third-party teams
- Tracking internal and external teams’ velocity, product/sprint backlogs, and sprint/release progress and reporting on these

**QUALIFICATIONS AND EXPERIENCE**
- Have completed Bachelor studies or a combination of relevant education and experience
- Be a certified Scrum Master with relevant experience working as a Scrum Master for a Software Team
- Have a thorough understanding of agile software development methodologies, values, and procedures
- Be an excellent team player and understand team dynamics
- Be able to show good problem-solving, process improvement, and analytical skills, along with interpersonal skills
- Can understand technical issues at a high level
- Have superb communication, organization, and time management skills
- Can coach the team to reach their highest potential
- Successful completion of a Criminal Background Check

**WHAT WE OFFER**
- RRSP matching (3%) program
- Social committee/events and a commitment to our People & Culture
- The flexibility of office location, WFO/WFH, and hours
- Strong benefits package for all employees working more than 20 hours per week, including critical illness, medical, dental, orthodontics, and more
- Career growth potential as we scale the business
- Professional development support including tuition reimbursement
- Channels to ‘give back’ to our local communities

**CAREER OPPORTUNITIES**

Loyalty is a core value for TLC Solutions. We are always excited to see our team members grow and we fill senior positions through promotion from within.

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