Technical Support Representative

2 months ago


Winnipeg, Canada NavitsPartners Full time

**Technical Support Representative**

**Responsibilities**:

- Record and document user information and the nature of their issues.
- Prioritize and manage support requests, escalating complex issues as necessary.
- Document the support process, including all decisions and resolutions.
- Utilize online resources for updates and troubleshooting assistance.

**Must have knowledge and experience**:

- Proficiency with Dell and VMware technologies.
- Incident response experience.
- Background in cybersecurity.
- Willingness to travel to client sites on short notice.



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