Int Adjuster

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Out-of-Scope

Business Unit/Location: - Claims, Ontario

General Accountability

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned.

1. Claims Adjusting (50%)- Investigates, negotiates, and settles claims in a fair and consistent manner.- Secures information from insureds, third parties, witnesses, and service providers.- Reviews and interprets police reports, repair invoices and various other documents to bring claims to resolution.- Assesses and evaluates coverage as it applies to the details of the loss.- Administers claims payments/settlements.- Recognizes and pursues subrogation or salvage opportunities.- Monitors and updates customers at various stages of the claim and repair processes.- Maintains updated electronic detailed notes.- Arranges for the dispatch of vehicle damage appraisers or independent adjusters when required.- Confirms coverage in accordance with the Ontario automobile policy.- Monitors and maintains control of expenses such as rental, towing and storage.

2. Customer Experience (15%)- Supports corporate culture and vision which fosters positive relationships with our customers.- Provides timely and professional customer service.- Handles claims issues and provides resolutions in a proactive manner.

3. Stakeholder Relationships (15%)- Develops and maintains positive working relationships with claimants, insureds, brokers, and service providers.

4. Leadership (10%)- Actively contributes to and supports a culture of a high performing workforce.- Participates in divisional succession plans, ensuring ongoing professional and career development and supports development of others.- Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.- Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training, and developmental opportunities.

5. Corporate Management (10%)- Enables the success of programs and policies that are in alignment with corporate, strategic, and divisional strategies.- Manages risk in area of authority.- Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education & Experience- A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business.- 2 - 4 years’ experience in a technical insurance role.

Knowledge, SKILLS, and Abilities- Knowledge of Ontario’s automobile insurance legislation and regulations.- Knowledge of automobile insurance policy wording.- Knowledge of the principles and practice of insurance and techniques related to the settlement of claims.- Skilled in determining actual cash values, depreciation, and repair and replacement costs for vehicles.- Time management skills with the ability to prioritize workload and meet strict deadlines.- Verbal and written communication skills, interpersonal and negotiation abilities and organizational skills.

Posting Close Date:
August 1, 2023