Assistant Restaurant Manager

4 days ago

Victoria, Canada Hotel Fairmont Empress Full time

Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.

**Job Description**:
ASSISTANT RESTAURANT MANAGER

**What is in it for you**:
Employee benefit card offering discounted rates at Accor properties worldwide
Exclusive Employee and Friends & Family Discounts at Fairmont Hotels
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Competitive annual salary commensurate with experience, starting at $54,500

**What you will be doing**:
Reporting to the Outlet Manager, responsibilities and essential job functions include, but are not limited to the following:
Provide on-the-floor supervision and support to employees and coach and develop them to ensure standards are being maintained
Have a good understanding of day-to-day expectations, tasks and operations as well as forethought to upcoming events
Review guest comments, respond to any concerns in a timely and professional fashion
Ensure that service essentials, steps of service and brand standards are being followed by the team
Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
Motivate, lead, coach and manage all aspects of team members' performance towards achieving exceptional guest service and employee engagement results
Support Food and Beverage training as required and follow-up training programs to address any additional needs
Assist with conducting shift briefings and departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding service
Ensure that the overall cleanliness and safety of the outlets are maintained
Develop and maintain close and effective working relationships with all supporting departments
Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
Participate in hotel committees
Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, and local government.
Perform any other duties, tasks, and assignments within your department as required.

**Qualifications**:
**Your experience and skills include**:
Must have minimum 1-2 years previous supervisory or management experience in Food & Beverage; preferably in a full service upscale hotel or upscale restaurant
Previous experience in a similar leadership role is an asset
Service focused personality is essential and a passion for everything food and beverage
Strong interpersonal and problem solving abilities and demonstrates the ability to lead by example
Wine knowledge at or above WSET Level 2 an asset
Diploma or Degree in Hospitality/Hotel Administration an asset
Must have valid Serving it Right Certification and FoodSafe Level One
Schedule flexibility, including early mornings, late nights, weekends and all holidays

Additional Information

**Physical Aspects of Position (include but are not limited to)**: Constant standing and walking, Occasional bending and kneeling, Occasional carrying and lifting

**Your team and working environment**: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic

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