Pre Id Req for Mandeep Singh Dms 1 Technicians

3 weeks ago

Red Deer, Canada Fujitsu Full time

** **Provide professional assistance to external clients experiencing hardware technical problems with supported desktops, laptops, peripherals and more. Assist other support teams with onsite troubleshooting (hands and feet), for example assisting Network Operations troubleshoot connectivity issues. Troubleshoot and replace network gear, switches, routers, and other network hardware replacements. Confirm network connectivity to new deployed devices. Remove hardware as required. Prepare client hardware for surplus processes. Provide onsite support to VIP group, including mobile devices. Assist with remote support when required. Participate in connect/reconnects (move) projects.

**POSITION DUTIES AND RESPONSIBILITIES **Provide Level 2 technical support to our client’s end users (network, mobile devices, desktops, laptops, peripherals, etc.).

Participate in IT projects as required

Install, support, and troubleshoot approved desktop software when remote support is not possibleProvide onsite support services to clients

Provide feedback and make recommendations to appropriate teams for any process improvements identified

Demonstrate good judgment with defined procedures and practices to determine appropriate action

Ability to work on call after hours as required

Communicate effectively with multiple clients and co-workers 2 12/20/21

Able to communicate technical information to both technical and non-technical personnel

Provide status updates to management and end-users on applicable issues

Provide smart phone support and diagnostics to remote clients

Escalate unresolved issues to management promptly

Provide feedback and recommendations for KBA (Knowledge Based Articles)

**QUALIFICATIONS **

Ability to work independently and take ownership

Technical and analytical skills required

1 year experience supporting Microsoft Windows operating systems

1 year experience supporting Active Directory administration/troubleshooting

1 year experience installing, configuring, using and troubleshooting supported versions of Microsoft Office

Strong interpersonal skills in dealing with a wide range of clients with varying computer abilities

1 year experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues

**EDUCATION and/or WORK EXPERIENCE **

Associate's Degree or equivalent certification and experience

A+ Certification recommended, MCTS, MCITP, ITIL Certification are strong assets

1 to 2 years of related experience is an asset

Experience working in corporate environment will be considered an asset

**SPECIAL CONDITIONS **(Travel, work environment, physical demands, certificates, licenses etc.)

Valid driver’s license

Ability to travel as required

Ability to work on call after hours as required

Ability to lift 50lbs (printers, desktop machines, etc.

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