Telecommunications Specialist

**Telecommunications Specialist**
**-**
**(**
**23000070**
**)**

**Description**

**A growing global company. Endless career and development opportunities.**
- If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

We’re looking for a
**Telecommunications Specialist**. The work location for this position is
**Burnaby, British Columbia**, and is eligible for a
**hybrid** work arrangement.

**The Opportunity**:
Ritchie Bros. IT Operations team is looking for an experienced, dynamic professional to take on the role of UCC Analyst. This position will report to our Supervisor, IT Operations and will be based in our global headquarters located in south Burnaby, BC.
As a member of the IT Operations team, the UCC Analyst will support the existing Avaya enterprise on-prem telephony infrastructure and participate in the upcoming Cloud PBX migration initiative. The UCC Analyst will work with our team to analyze and solve problems, understand our requirements and objectives, liaise with the 3rd party solution and support vendors, adopt best practices and deliver documented solutions.
- In this role you’ll:_- Perform daily administration and support of moves, adds, and changes (MACs) specific to end user voice and call center systems.-
- Act as the technical lead for upcoming enterprise voice migration from on-prem to cloud subscription.-
- Assist and interact directly with other teams to improve and implement new call center functionalities/technologies, including testing, validation, training and resolution of issues.-
- Assist Executives with their meeting broadcasting/conferences needs using MS Teams.-
- Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing equipment, multimedia devices, cameras, televisions, monitors, and other presentation equipment-
- Perform changes or upgrades to voice systems, hardware components and software configurations following accepted IT change management policies and procedures.-
- Diagnose system errors and work with our network team and support partner to provide solutions and fixes.-
- Perform service order administration and management of carrier services, monthly billing reviews, and internal cost allocation.-
- Maintain internal Telecommunications procedures and documentation to reflect additions and changes to system hardware, software, and network configurations.-
- Travel, when required, for deployment, training, or end user support needs.-
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.-
**NICE TO HAVE**: Recent experience in performing voice system migration from legacy on-prem to cloud system- Here’s what you bring:_- Strong working knowledge and experience in managing AVAYA Aura telephony platform (Communication Manager. Session Manager, Session Border Controller, Avaya Aura Messaging, etc.)-
- Demonstrated understanding and experience working with structured dial plans, call handlers, route patterns, PSTN providers (digital and SIP based).-
- Good knowledge and/or experience in administering and supporting Cloud PBX solutions with MS Teams call interface-
- Extensive end user support experience with Microsoft Teams meetings and Teams Live events.-
- Good knowledge and understanding with contact center technologies such as IVR, speech recognition/chat bots, virtual queuing and auto dialer-
- Ability to present ideas and respond to users in professional, business-friendly and user-friendly language and manner.-
- Strong written, oral, and interpersonal communication skills.-
- Strong technical background and customer-service orientation.-
- Highly self-motivated and self-directed.-
- Experience working in a team-oriented, collaborative environment.-
- Possess technical skills required to assist users in troubleshooting issues.Proven track record of taking initiative and driving tasks to completion with little supervision.-
- Be willing to work flexible hours, if required, during deadline driven deployments.-
- AVAYA Aura telephony platform system administration and technical level programming skills-
- Unified Communication and Collaboration (Voice, Chat, Messaging, Meeting/Conferencing) - Microsoft Teams-
- Microsoft Teams Room (MTR) systems administration and management-
- Good knowledge in voice & data networking in an enterprise environment-
- Call Center technology and functionalities**What We Offer**:
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career - we’ve proven this throughout our 60+