Service Consultant
4 days ago
POTENTIAL TO EARN UP TO $85,000 ANNUALLY
- Audi York is currently looking for a Service Consultant to join their amazing team
**Job Purpose**
The Service Consultant sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an individual with the utmost care and respect. The Service Consultant must be mindful of shop loading and act on value-added opportunities.
**Responsibilities**
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to dealership’s guidelines.
- Take initiative to exceed customer satisfaction even if it requires overcoming obstacles.
- Greet and accommodates walk-in customers promptly; provides timely, friendly professional service.
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and sells additional services when appropriate.
- Maintain an effective appointment system to verify customer problems, recommend/sell additional services, and properly and accurately communicate customer concerns.
- Answer all telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry; assists in diagnosing vehicle problems.
- Estimate cost and completion time/settles customer accounts.
- Consult with the Technician or manager to ensure that the specifications of the work to be carried out are accurately conveyed to the customer.
- Communicate with customer about status of work; discuss vehicle work with the customer; explain completed work and all charges to the customer.
- Keeps the customer abreast of estimates and communicates with the Department Manager on warranty decisions.
- Advise the customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
- Test drive the vehicle with the customer as needed to confirm the problem and refers to test Technician.
- Looks into customer history; inspects vehicle and recommends additional needed service.
- Check on progress of repair throughout the day; contacts customers regarding any changes in estimates on promised times, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Obtain customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
- Obtain customer’s signature on repair orders and provides customers with a copy.
- Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
- Review the invoice details with the customer.
- Eliminate surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customer viewpoint and service follow-up issues.
- Organize the logistics of customer service vehicles and insurance for the customer.
- Call all customers after the work to ensure satisfaction.
- Understand the customer service measurements within the brand network.
- Maintains a professional appearance at all times.
- Provide required work to the shop using correct labour and completion times.
- Promote accessories sales.
- Ensure invoice is paid promptly.
- Ensure that the work area is kept clean.
- Performs other tasks, based on management requirements and instructions.
**Qualifications**
- College Diploma or University Degree.
- Experience in the automotive industry.
- Exceptional customer service skills.
- Working knowledge of CDK and/or Reynolds software systems and MS Office Suite.
- Good numeracy skills, and sound analyzing skills.
- Strong attention to detail.
- Strong interpersonal skills.
- Proven organizational skills.
- Excellent customer service skills: both written and verbal.
- Valid Ontario G Driver’s License.
- Clear Driver’s Abstract
**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.
**Benefits**
- Flexible Hours.
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
- Corporate support.
- Mentorship and development.
- Unlimited careers opportunities within our automotive g
-
Service Consultant
21 hours ago
Toronto, Canada Eggdemy Inc. 蛋壳求职 Full time**Job description** The Career Development Consultant / Recruiting Consultant is responsible for developing professional services that focus on clients' career development process, to provide assistance and information to our job seeker clients on all aspects of employment search and career planning. **About Eggdemy** **Eggdemy provides**: - Free job...
-
Service Consultant
20 hours ago
Toronto, Canada AWIN - Audi Downtown Full timePOTENTIAL TO EARN UP TO $85,000 ANNUALLY! - Audi York is currently looking for a Service Consultant to join their amazing team! - **Job Purpose** The Service Consultant sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer...
-
Service Consultant
7 days ago
Toronto, Canada AWIN - Audi Downtown Full time**POTENTIAL TO EARN UP TO $120,000 ANNUALLY!** Audi York is currently looking for a Service Consultant to join their amazing team! **Job Purpose** The Service Advisor sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer...
-
Cargo Charter Sales Consultant
1 week ago
Toronto, Canada Air Charter Service Full timeCompany Description **WHO IS AIR CHARTER SERVICE** Our Cargo Charter services consists of urgent 'go now', humanitarian relief, dangerous goods, animal transportation and pharmaceutical transport. Our Cargo Sales Consultants manage the full sales cycle, so all our clients have to do is board their freight! As a Cargo Sales Consultant, you will be providing...
-
Entry-level Private Jets Sales Consultant
6 days ago
Toronto, Canada Air Charter Service Full timeCompany Description **WHO IS AIR CHARTER SERVICE** To put it simple, we are the middle person between the clients and the operator. Our clients consists of high-net-worth individuals, fortune 500 companies, governments & relief agencies, and sport & entertainment organizations. Our Private Jet Sales Consultants manage the full travel and sales cycle, so...
-
toronto, Canada Tata Consultancy Services Full timeInclusion without Exception Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our...
-
Professional Services Consultant
6 days ago
Toronto, Canada AlayaCare Full time**About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to...
-
Accounting Services Consultant
3 days ago
Toronto, Canada Aquila Software Group Full time**Who We Are** Emphasys Software has been a part of Aquila, a division of Constellation Software Inc., since 2008. Unapologetically unique, responsive to the needs of multiple markets, and acting as a thought partner to ensure success, Aquila invests in category-defining B2B/B2G software companies globally. Emphasys Software is a leading provider of...
-
Professional Services Consultant
3 days ago
Toronto, Canada Sage Full timeJob Title Professional Services Consultant **Job Description**: You implement software. You have had meetings with clients and identified requirements and translated them to software solutions. You’ve managed clients and set expectations. You’ve got monthly billable hours - hitting all the minimums! As a Professional Services Consultant, you will be...
-
Tata Consultancy Services IT Consultant
6 hours ago
Toronto, Ontario, Canada Tata Consultancy Services Full timeWhy Work with UsWe offer a collaborative and dynamic work environment where you can grow your skills and expertise.As a cloud automation developer at Tata Consultancy Services, you will have opportunities to work on diverse projects, leveraging cutting-edge technologies to deliver innovative solutions.We prioritize diversity and inclusion, promoting a...
-
Private Jet Sales Consultant
20 hours ago
Toronto, Canada Air Charter Service Full timeCompany Description **WHO IS AIR CHARTER SERVICE** To put it simple, we are the middle person between the clients and the operator. Our clients consists of high-net-worth individuals, fortune 500 companies, governments & relief agencies, and sport & entertainment organizations. Our Private Jet Sales Consultants manage the full travel and sales cycle, so...
-
Consultant Data Services
7 days ago
Old Toronto, Canada FNZ (UK) Ltd Full timeFull timePosted on: Posted 3 Days AgoJob requisition id: REQ-12476The remit of the Migration Solution Consultant is to support the asset and data migration between a client legacy platform and the FNZ platform by bridging the gap between the business requirements and the impact of Migration and the technical components. The Migration Solution Consultant will...
-
Consultant, Managed Services
2 days ago
Toronto, Canada Vena Solutions Inc. Full timeThis is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada._ Vena is investing in a new offering called Managed Services that provides dedicated customer-first services for our post-launch customers. As a Managed Services Consultant, you will own and manage...
-
toronto, Canada Tata Consultancy Services Full timeInclusion without ExceptionTata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our...
-
toronto, Canada Tata Consultancy Services Full timeInclusion without ExceptionTata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our...
-
toronto, Canada Tata Consultancy Services Full timeInclusion without Exception Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our...
-
Consultant, Managed Services
2 days ago
Toronto, Canada Vena Solutions Inc. Full timeThis is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada. _#_LI-REMOTE_ Vena is investing in a new offering called Managed Services that provides dedicated customer-first services for our post-launch customers. As a Managed Services Consultant, you will...
-
Consultant - Management Consulting
2 days ago
Toronto, Canada StrategyCorp Inc. Full time**WHO WE ARE?** StrategyCorp is Canada’s trusted public affairs, communications and management consulting advisor. Our professionals create the conditions for success for our clients by helping them to strategically manage both the substance and the politics of their opportunities or challenges. And we do this by bringing together the disciplines of...
-
Consultant, Consulting
1 week ago
Toronto, Canada MNP Full timeInspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Consulting team as a Consultant. This diverse team of professionals specializes in streamlining processes and discovering innovative ways to enhance...
-
Toronto, Canada Stonewood Group Inc. Full timeProfessional Services – Regional Consulting Lead THIS SEARCH WAS SUCCESSFULLY COMPLETED. About the Company Our client is one of the largest chartered accountancy and business advisory firms in Canada. For more than 65 years, we have proudly served and responded to the needs of our mid-market clients in the public and private sectors. Staying true to our...
