Customer Service Manager
1 month ago
Education: College/CEGEP
- Experience: 3 years to less than 5 years
- Business administration and management, general
- Logistics, materials, and supply chain management
**Tasks**:
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve problems that arise, such as customer complaints and supply shortages
- Plan, organize, direct, control and evaluate daily operations
- Recruit, hire and supervise staff and/or volunteers
**Supervision**:
- 5-10 people
- Working groups
**Computer and technology knowledge**:
- Point of sale system
- Word processing software
- Computerized bookkeeping system
- Electronic mail
**Personal suitability**:
- Adaptability
- Analytical
- Collaborative
- Creativity
- Efficiency
- Energetic
- Goal-oriented
- Hardworking
- Integrity
- Outgoing
- Positive attitude
- Proactive
- Quick learner
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Interpersonal awareness
- Judgement
- Organized
- Team player
**Screening questions**:
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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