Guest Service Agent

2 months ago

Halifax, Canada Muir Hotel Full time

Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a **Guest Services Agent**.

We are currently looking for **Full time** employee.

**Employee Benefits**:

- Eligible for $500 signing bonus upon completion of probationary period.
- Payment for on call shifts even when you are not called in.
- Evening shift premiums.
- Eligible for shift premiums based on hotel capacity.
- Access to our employee development/education reimbursement program.
- Company scholarship program for employees and family members.
- Flexible work schedule.
- One earned day off every two months based on attendance.
- 50% reimbursement of monthly transit pass.
- Access to our gym and fitness facilities.
- Shoe allowance of $100 per year.
- Uniform dry cleaning.
- Eligible for the annual company bonus program.
- Comprehensive Extended, Health, and Dental benefits.
- Opportunity to Participate in the Employer sponsored retirement savings program.
- Access to Marriott employee travel benefits.
- Employee centric back of house experience.

**Shifts**: Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.

**What you will be doing**:
An ambassador for the **Muir** brand, the Guest Services Agent is responsible for the timely arrival and departure Experience of our Guests. Following all required luxury standards to provide an anticipatory service. Handling Valet parking, Guest’s luggage delivery and retrieval of Guest cars, delivering service with professionalism and a Guest focus. The Guest Services Agent will also provide assistance for any Guests activities provided with amenities from Muir and Queen’s Marque (Canoe, Bikes etc.) The Guest Services Agent is the very first and last impression of our hotel and is a key role in the overall stay of our Guests.
- Receives car keys
- Assists with baggage delivery and storage
- Drives guest vehicles to the parking lot
- Retrieves vehicles for the guest when requested
- Ensures safe keeping and accurate tracking of guest vehicles and vehicle keys
- Assists Front Office with the delivery of some office work/ mailing of customer bills/ escorting Guests to their room
- Assists with the delivery and retrieval of guest luggage
- Acts as a guide to tourists and hotel guests ensuring knowledge of hotel features and information (e.g., dining, events, amenities, etc.)
- Conducts duties in a courteous, safe and efficient manner, in accordance with hotel policies and procedures, ensuring that the highest level of service and communication are maintained
- Actively promotes a considerate work environment, which cares for guests and associates alike
- Reports any unusual and suspicious behaviour of guests or staff
- Performs any other pertinent duties that may be assigned to them
- Uses all operational systems to provide an anticipatory and star service

**Your experience and skills include**:

- High School Education
- Patience, discretion, confidentiality and courtesy are essential
- **Clean driver’s abstract and valid Nova Scotian (or Canadian) driver’s license**:

- Clean police record
- Excellent driving and parking skills
- Excellent customer service skills
- Courtesy and attention to detail
- Ability to write clearly and concisely
- Excellent communication abilities (English is mandatory, a relevant second language an asset)
- Direct traffic and maintain order in often congested environments
- Physically able to stand for an entire shift
- Able to work any shift that is assigned by the Leadership Team

**Your Team and working environment**:

- Fast-paced new build luxury hotel
- Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal
- A team of like-minded hospitality professionals that share a passion for service
- Back of house experience that puts employees first

**Our commitment to Diversity & Inclusion**:We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Guest services: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

  • Guest Service Agent

    1 month ago

    Halifax, Canada HOTEL HALIFAX Full time

    Ideally situated in the heart of downtown, Hotel Halifax is recruiting for a Guest Service Agent. The Guest Service Agent, the ambassador of guest satisfaction, provides exceptional service from check in to check out. Previous hotel experience is an asset, however, if you are outgoing and personable and find it easy to meet and talk to new people, we would...

  • Guest Service Agent

    1 week ago

    Halifax, Canada THE BARRINGTON HOTEL Full time

    Ideally situated in the heart of downtown, The Barrington Hotel is recruiting for a Guest Service Agent. The Guest Service Agent, the ambassador of guest satisfaction, provides exceptional service from check in to check out. Previous hotel experience is an asset, however, if you are outgoing and personable and find it easy to meet and talk to new people, we...

  • Guest Service Agent

    3 days ago

    Halifax, Canada HOTEL HALIFAX Full time

    Ideally situated in the heart of downtown, Hotel Halifax is recruiting for a Guest Service Agent. The Guest Service Agent, the ambassador of guest satisfaction, provides exceptional service from check in to check out. Previous hotel experience is an asset, however, if you are outgoing and personable and find it easy to meet and talk to new people, we would...

  • Guest Services Agent

    4 days ago

    Halifax, Canada See Sight Tours Full time

    **Company's Brief**: See Sight Tours proudly offers guests personalized, small-group tours and services in 20 cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests through providing friendly and professional service at an affordable price. As an award-winning company, customer service is the...

  • Guest Service Agent

    1 week ago

    Halifax, Canada Comfort Inn Halifax Full time

    The Guest Service agents are the face of the hotel so they must have great interpersonal and communication skills. Always maintain a positive attitude towards guests and colleagues. Responsibilities include: - Check guests in & out of hotel - Answer phones - Make and cancel reservations - Drawer Checks - Charge no show accounts - Balancing till - Close...

  • Residential Guest Services Agent

    2 weeks ago

    Halifax, Canada Queen's Marque District Full time

    **Residential Guest Services Agent - **_**Queen's Marque**_ You may have seen us, literally coming out of the water. Or wondered what is happening with that new development on the waterfront. Join us and you will have the opportunity to experience this new development as part of its core service delivery team. At Queen’s Marque we are committed to being...

  • Residential Guest Services Agent

    2 months ago

    Halifax, Canada Queen's Marque District Full time

    **Residential Guest Services Agent - **_**Queen's Marque**_ You may have seen us, literally coming out of the water. Or wondered what is happening with that new development on the waterfront. Join us and you will have the opportunity to experience this new development as part of its core service delivery team. At Queen’s Marque we are committed to being...

  • Guest Service Agent

    1 week ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Guest Service Agent

    2 months ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Guest Service Agent

    2 months ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Guest Experience Centre Consultant

    2 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    2 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    1 week ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    1 day ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    2 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...

  • Guest Experience Centre Consultant

    1 day ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Services Supervisor

    5 days ago

    Halifax, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend *OVERVIEW: The Guest Services...

  • Guest Services Supervisor

    5 days ago

    Halifax, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend*OVERVIEW: The Guest Services Supervisor...

  • Guest Services Agent

    2 days ago

    Halifax, Canada Westin Nova Scotian Full time

    How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person - and last person - a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay. You have the opportunity to...

  • Bilingual Guest Experience Centre Consultant

    1 week ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual** **Guest Experience Centre Consulant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...