Front of House Manager

4 months ago

Coldwater, Canada Quayle's Brewery Full time

**About Quayle’s Brewery**

Quayle’s Brewery is a thriving craft brewery nestled in the hills of Oro-Medonte. Featuring an outdoor patio, taproom, and event space, Quayle’s Brewery is a popular destination for visitors to the area and a cherished gathering place for the local community.

As a small but growing company, we require dedicated and dependable team members who are eager to learn and grow with us. This position is year-round.

**Duties Include but Are Not Limited to**:

- Supervise and manage the FOH team and day-to-day operations of food and beverage and event services.
- Collaborate with our Chef in developing and presenting menus and features as required.
- Work closely with our Head Brewer and Sales & Distribution team in the logistics of our beer releases and promotion in the tap room and online.
- Monitor sales data, cost of goods, overhead, labour costs, expenses, and profit to ensure successful operations.
- Develop policies and procedures for all aspects of customer-facing programs, functions and events.
- Set goals, metrics, and targets for cost of goods sold and events.
- Manage FOH staff training, POS maintenance & online ordering system.
- Ensures and monitors customer satisfaction, making appropriate adjustments based on data analysis.
- Lead routine staff meetings to ensure accountability and uniformity.
- Collaborate with Marketing to oversee advertising/marketing campaigns for tasting rooms and to ensure events are well-communicated.
- Maintain accurate pricing and inventory records.
- Provide on-site oversight for events when necessary.
- Hire, manage, train, conduct performance reviews and schedule bartending and event staff.
- Ensure merchandise areas at all locations are stocked and all merchandise items are properly priced and displayed.
- Troubleshoot as needed.
- Managing end-of-day duties.
- Provide constructive feedback and suggestions to management.
- Ensure health and safety regulations are followed and adjust policies to reflect changing work environments.
- Coach and support the FOH team to effectively manage controllable expenses.
- Ensure compliance with all safety regulations and maintain a clean and safe working environment with active participation in the health and safety program.

Must be able to work flexible hours including evenings, weekends, and holidays.

**Preferred Education, Experience and Qualifications**:

- 2-3 years of relevant management experience in a bar, restaurant, or brewery.
- Proven ability to manage, lead, and develop people.
- 1-2 years of experience in event planning and marketing preferred
- Proficiency with Google and Microsoft Office (Excel, Word, PowerPoint, etc.) required.
- Demonstrated passion for craft beer and community.
- Advanced understanding of POS systems and reporting.
- A competitive spirit with an assertive, confident personality.
- Strong sense of urgency and commitment to achieving results.
- Excellent Interpersonal Skills; Self-motivated, driven, positive, with a high energy, and strong written and verbal communication skills. Adaptable, flexible, & dependable team player
- Ability to identify problems and resolve them quickly while maintaining composure.
- Effective communication and collaboration skills with coworkers, Owners, and management.
- Superior customer service and interpersonal relationship skills, with special emphasis on problem-solving.
- Treats all employees with dignity and respect; fosters an environment where the entire team does the same.
- Strong understanding of safety standards and protocols; safety-minded.
- Professional written, verbal and interpersonal communication skills are required.
- Ability to maintain confidential matters.
- Must have reliable transportation and a clean driving record.
- Ability to manage multiple projects simultaneously to ensure smooth implementation.
- A passion for all things craft
- Stable job history
- Able to work onsite Wednesday through Sunday and occasional long hours for events.

We thank all applicants for their interest. Please note that only those selected for interviews will be contacted.

Pay: From $50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Store discount

Schedule:

- Day shift
- Evening shift
- Every Weekend

**Education**:

- Secondary School (preferred)

**Experience**:

- Bar, Restaurant or Brewery Management: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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