Case Manager- Street Outreach Services

2 weeks ago

Kingston, Canada Kingston Home Base Non-Profit Housing Inc. Full time

**Reports To: Program Manger**
- OVERVIEW_

The Street Outreach Case Manager is responsible for the day-to-day operations and activities of the Street Outreach Program. This includes creating and building working relationships with individuals sleeping rough, connecting them to appropriate services, including but not limited too; access to emergency shelter, available housing options, mental health and addiction support and basic needs assistance. In addition, the Street Outreach Case manager will liaise with community partners to create appropriate referral mechanisms. The Street Outreach Case Manager works closely with the Program Manager in the on-going development of the program to meet client and community needs.
- DESCRIPTION_

**The Street Outreach Case Manager will**:

- Completion of program statistics for regular review with the Program Manager. Assist with the development of an internal system for profiling clients and outcomes.
- Identifies procedures and processes that need improvement and recommends corrective action by collaborating with the emergency workers
- Develops relationships with other services for individuals in the community to understand community gaps and work toward common solutions; to develop referral mechanisms and other joint programming as appropriate
- Establishes rapport with individuals living on the street, assist in educating around community services and connects clients to appropriate services
- Reports any major or urgent concerns related to safety and security to the Program Manager.
- Monitor and review database entries for clients, ensuring records are up to date.
- Identify new locations frequented by homeless individuals and ensure outreach teams are providing service in these areas

**Required skills and Knowledge**
- knowledge of homelessness and affordable housing issues within the community and the strategies to end chronic homelessness which are identified the City of Kingston’s _10-year Housing and Homelessness Plan_ (Dec 2013);
- knowledge of the operating standards for the program and the program’s expected client outcomes;
- knowledge of the resources in the community for individuals, youth and families who are homeless, at risk of homelessness, living in poverty, or living with mental health or addiction issues and skilled at brokering services for clients appropriate to the responsibilities of the job;
- ability to integrate harm reduction approaches as appropriate in interactions with the client;
- ability to use assertive engagement techniques as appropriate in interactions with the client;
- knowledge of and adherence to privacy legislation and policies within the organization related to confidentiality of client information;
- ability to identify and assess risk and implement strategies which minimize risk to self, the client, and others;
- strong problem solving, conflict resolution and mediation skills within a solution-focused framework;
- excellent communication skills, both written and verbal
- the ability to negotiate and mediate difficult situations and produce positive results
- ability to function as a participating member of the team and understand the work of the team as part of a broader system to end chronic homelessness
- background in systems work, data analysis and supporting the work of others to achieve system goals;
- supports a learning culture that stays up to date with the main currents of thought and practice in the delivery of housing first programs
- develops the staffing schedule in consultation with the team to ensure maximum efficiency while meeting program objectives.
- promotes the development of the team and deals with team issues promptly.

**Qualifications**
- University Degree or Community College Diploma in a related discipline
- Minimum five-years work experience in human services, of which at least three years shall be in services targeted to the homeless population
- Demonstrated ability in both oral and written communications
- Strong negotiation and mediation skills
- Demonstrated knowledge of issues facing street involved individuals
- Demonstrated organizational abilities
- Valid Driver’s License and access to a car

**Shift Schedule**

Shifts will consist of days, evenings, and weekends.

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$54,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 10 hour shift

**Experience**:

- Community Engagement Occupations: 2 years (required)

Work Location: One location

  • Case Manager, Icm

    2 weeks ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    _We are seeking Case Managers who are enthusiastic and passionate about opportunities to work with individuals in the community. Our Case Managers are key members of many frontline teams, including Intensive Case Management, Transitional Case Management, Street Outreach, and CI Housing. This role contributes to the support of our clients in providing...

  • Case Manager, Stabilization Program

    4 weeks ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    _We are seeking Case Managers who are enthusiastic and passionate about opportunities to work with individuals in the community. Our Case Managers are key members of many frontline teams, including Intensive Case Management, Transitional Case Management, Street Outreach, and CI Housing. This role contributes to the support of our clients in providing...

  • Iccp Case Manager

    3 weeks ago

    Kingston, Canada Kingston Home Base Non-Profit Housing Inc. Full time

    **About Home Base Housing** Home Base Housing is in the business of ending homelessness. We do this by caring and providing individual wrap around services delivered by case managers to the vulnerably housed and homeless. With over 22 properties under our management we provide emergency, transitional and supportive housing, for youth, families and single...

  • Case Manager, Actt

    3 weeks ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    _We are seeking Case Managers who are enthusiastic and passionate about opportunities to work with individuals in the community. Our Case Managers are key members of many frontline teams, including Intensive Case Management, Transitional Case Management, Street Outreach, and CI Housing. This role contributes to the support of our clients in providing...

  • Outreach Worker

    3 weeks ago

    Kingston, Canada Kingston Community Health Centres Full time

    **Title: Outreach Worker** Reports to: Manager, Street Health Location: 115 Barrack Street, Kingston Position Type: Full-time Permanent, 35 hours per week (1.0 FTE) Start Date: Immediately **Salary**: $21.96 - $25.84 per hour **Position Summary** As part of a multi-disciplinary team, the Outreach Worker will provide outreach to marginalized community...

  • Case Manager, Criminal Justice and Support

    2 weeks ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    _We are seeking Case Managers who are enthusiastic and passionate about opportunities to work with individuals in the community. Our Case Managers are key members of many frontline teams, including housing programs, street outreach, and Criminal Justice and Support. This role contributes to the support of our clients in providing invaluable services to...

  • Crisis Worker

    2 weeks ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    _We are seeking Crisis Workers and Case Managers who are enthusiastic and passionate about opportunities to work with individuals in the community. These staff are key members of Comprehensive Integrated (CI) Housing and Crisis Service teams which operate on a 24/7 basis. These roles contribute to the support of our clients in providing invaluable services...

  • Case Manager

    1 week ago

    Kingston, Canada Eastern Residential Services Full time

    ERS is currently seeking a dedicated and motivated individual to fill the role of ERS Case Manager for the Kingston and Belleville region. ERS is a family centered foster care agency that focuses on facilitating optimal care to children and youth in our community and supporting the families who welcome them into their home. Desired Qualifications...

  • Case Manager, Housing Services

    4 weeks ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    _We are seeking Case Manager who are enthusiastic and passionate about opportunities to work with individuals in the community. Our Case Manager are key members of many frontline teams, including Comprehensive Integrated (CI) Housing and Transitional Rehabilitation Housing Program (TRHP). This role contributes to the support of our clients in providing...

  • Case Manager, Housing Services

    2 weeks ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    _We are seeking Case Manager who are enthusiastic and passionate about opportunities to work with individuals in the community. Our Case Manager are key members of many frontline teams, including Comprehensive Integrated (CI) Housing and Transitional Rehabilitation Housing Program (TRHP). This role contributes to the support of our clients in providing...

  • Case Manager, Intensive Case Management

    1 week ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    _We are seeking a Case Manager who is enthusiastic and passionate about opportunities to work with individuals in the community. Our Case Managers are key members of many frontline teams, including Intensive Case Management and Transitional Case Management. This role contributes to the support of our clients in providing invaluable services to individuals...

  • Case Manager and Student Advisor

    2 weeks ago

    Kingston, Canada Queen's University Full time

    **About Queen's University** Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics &...

  • Director of Community Outreach

    5 days ago

    Kingston, Ontario, Canada Ontario Municipal Social Services Association Full time

    The Elizabeth Fry Society of Kingston is a dynamic organization that provides community outreach, social justice services, and affordable housing to empower women. We are seeking a highly skilled Director of Community Outreach to join our team.Job Description:The successful candidate will be responsible for developing and implementing policies and procedures...

  • Case Manager, Intensive Case Management

    2 weeks ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    **Job Summary**: The Assertive Community Treatment Team Case Manager works as a member of an inter-professional team independently carrying out treatment, rehabilitation and support functions to facilitate community living, psychosocial rehabilitation, and recovery within the context of the ACT model for persons living with a serious mental illness. This...

  • Tft Case Manager, Trhp

    1 week ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    **Position**:Case Manager, Transitional Rehabilitation Housing Program **Competition Number**:2024-120*** **Hours of Work**:37.50 hours weekly, Days, Evenings, Weekends*** **Reports to**: Program Manager, Housing Services*** **Vacancies**:One (1)** Hourly Rate**:Pay Band 6 $ 31.27 - $ 36.33 **Job Status**:Temporary Full-time (up to 1...

  • Case Manager

    2 weeks ago

    Kingston, Canada City of Kingston Full time

    Opening Statement We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah - nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern Ontario....

  • Case Manager

    1 week ago

    Kingston, Canada City of Kingston Full time

    Opening Statement We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah - nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern Ontario....

  • Case Manager, Ci Housing

    1 week ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    _We are seeking Case Managers who are enthusiastic and passionate about opportunities to work with individuals in the community. These staff are key members of Comprehensive Integrated (CI) Housing which operates on a 24/7 basis. This role contributes to the support of our clients in providing invaluable services to individuals with addictions and/or mental...

  • Ft Case Manager, Icm

    2 weeks ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    **Position**:Case Manager, ICM (French Language Services) **Competition Number**:2025-006** **Hours of Work**:37.50 hours per week Monday to Friday, 8am to 4pm** **Reports to**: Program Manager, Case Management** **Vacancies**:One (1)** Hourly Rate**:Pay Band 6 $ 31.27 - $ 36.33 **Job Status**:Permanent Full-time** Union/Non-Union**:OPSEU/SEFPO Local...

  • Pt Case Manager, Ci Housing

    1 week ago

    Kingston, Canada Addiction & Mental Health Services - KFLA Full time

    **Position**:Case Manager, Comprehensive Integrated Housing Program **Competition Number**:2024-113*** **Hours of Work**:24.00 hours biweekly, Alternating weekends*** **Reports to**: Program Manager, Housing Services*** **Vacancies**:One (1)** Hourly Rate**:Pay Band 6 $ 31.27 - $ 36.33 **Job Status**:Permanent Part-time **Union/Non-Union**:OPSEU/SEFPO...