Parking Operations Technology Support

2 weeks ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:37621

**Company**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

This position is responsible for monitoring, collecting data on, and coordinating all assets, technical and operational aspects of electronic parking meters and pay stations - including their servicing/collection, programming, and the management of parking meter hardware and software databases.

This position reports directly to the Parking Operations Superintendent I and collaborates with Parking Operations and Enforcement Supervisory staff and other City departments; works with business partners and Vendors, as directed.

**Specific Duties & Responsibilities**
- Provides technical support with regard to parking meter software/hardware programming - creating rate profiles, message programming, meter behaviour changes, backend software updating, configuring and editing - equipment and software diagnostics, inventory control, and preventative maintenance planning for assets supporting more than 11,000+ parking meter spaces.
- Supports the operational functionality of City of Vancouver parking meters, and assists Leadership in decision-making regarding resource configuration and deployment.
- Maintains asset-related databases and makes recommendations with regard to inventory needs and deployment.
- Manufacturer’s meter utility programs/software to configure, update/maintain City parking meters and to audit hardware performance.
- Analyses maintenance reports and other information/data to sustain/enhance parking meter equipment performance
- City’s internal databases and software
- Creates, updates, monitors, and maintains various reports to monitor meter and operational performance.
- Researches and resolves parking equipment-related hardware / software performance issues/challenges; documents challenges/resolutions, and creates local reference materials in support of repair processes/activities to be enacted by field staff
- Makes recommendations to Leadership with regard to opportunities for operational enhancement, including where changes or upgrades are required for compliance or data-capture; including strategizing with Supervisors and Superintendents methods to implement these recommendations.
- Assess Meter Technician field staff practical knowledge and proficiency, identifies knowledge gaps and learning opportunities, and provides coaching to support Worker growth and development - in aid of achieving a consistent skill set throughout the work-group.
- Trains and coaches on the technical aspects of parking meter maintenance and is the parking meter technical Subject Matter Expert (SME) within the Branch, which:

- Ensures CoV Parking Meter software, hardware and firmware is maintained acceptable performance;
- Provides technical guidance, assessment, and direction to all front line staff, with regard to diagnosing and repairing program-related hardware and firmware issues; and is also program-related technical SME within the Branch and acts as liaison with vendors regarding technical troubleshooting;
- Develops and supports proper methodology and process-documentation relating servicing, performance and repair of Parking Meter equipment - including associated peripheral programming devices and diagnostic tools. Oversees gathering equipment performance-metrics, including coordination of audits relating to equipment performance and patterns of usage; as well as trend analysis pertinent to service-life projections and identification of risks to service continuity.
- Reports out to Leadership with regard to individual Operational staff performance and compiles/presents data and materials in support of staff performance metrics. Gathers, analyzes, and formats data to summarize the operational performance of parking meter equipment; provides reports to Parking Operations and Enforcement Branch and Parking Management Branch in support of their assessment/consideration regarding the City’s overall parking meter strategy.
- Other duties/responsibilities, including assistance with schedule coverage, or other as assigned.

**Qualifications**

Education and Experience:

- Completion of a diploma program in Engineering Technology or in data/software plus sound related experience OR an equivalen

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