Head of It

1 week ago

Concord, Canada Grafton Apparel Full time

Grafton Apparel believes everyone deserves to look great We fit your body, your budget, your style and with the confidence you get when you look and feel great

Grafton Apparel Ltd., owner and operator of Tip Top, George Richards & Mr. Big & Tall Menswear is a Canadian company that has been in business for over 100 years. Taking its strength from over a century of heritage, today Grafton Apparel remains committed to the retail clothing industry by responding to the ever changing demands of the market. Not only do we understand the needs of our customers, we understand the needs of our people too We are truly committed to both our employees and our customers - a company that you will be proud to work for. Come join the team at Grafton Apparel where we are always looking for motivated, collaborative and product-driven individuals who are passionate about fashion and looking to grow and develop within our company.

**Job Summary**:
As the **Head of IT**, you will oversee the technology infrastructure, e-commerce platforms, and digital initiatives that drive Grafton Apparel's operations and customer experience. Reporting directly to the CFO, you will play a key role in shaping and implementing the company’s IT strategy to support our growth in both retail and e-commerce. You will lead a dedicated team, manage key vendor relationships, and ensure robust cybersecurity and operational efficiency.

**What you will do in this role**:
**Strategic Leadership**:

- Develop and implement the IT strategy aligned with business goals, focusing on e-commerce, digital transformation, and operational scalability.
- Lead IT projects that support business growth, improve customer engagement, and enhance team productivity.
- Identify and evaluate new technologies to keep the company competitive in the retail industry.

**ERP Reimplementation**:

- Lead the end-to-end reimplementation of the company’s ERP system to improve efficiency, scalability, and data accuracy across operations.
- Collaborate with key stakeholders and the external System Integration partners to define project requirements, timelines, and deliverables.
- Ensure a seamless transition with mínimal disruption to business operations and provide post-implementation support and optimization.

**Technology Management**:

- Oversee and maintain the company’s digital and in-store systems, including point-of-sale (POS) systems, ERP, CRM, and e-commerce platforms.
- Ensure consistent performance, security, and high availability for all company tech assets and platforms.
- Manage IT budgets, forecasts, and cost-effectiveness.
- Establish a Disaster Recovery program.

**Vendor Relationship Management**:

- Build and maintain strong relationships with key technology vendors and service providers to ensure high-quality and cost-effective solutions.
- Negotiate contracts, manage vendor performance, and ensure compliance with service level agreements (SLAs).
- Regularly assess vendor partnerships to ensure they align with company goals and support strategic objectives.

**Cybersecurity & Compliance**:

- Manage cybersecurity infrastructure and policies to stay up to date with best practices, protecting customer data and company information.
- Ensure compliance with data protection regulations (e.g., PCI, GDPR, CCPA) and industry standards.

**Team Development**:

- Build and manage a high-performing IT team, fostering a collaborative and innovative culture.
- Oversee training and professional development to keep the team up-to-date with technology trends and skills.

**Stakeholder Collaboration**:

- Collaborate with cross-functional leaders (e.g., Finance, Marketing, Operations, Planning) to align IT initiatives with company objectives.
- Chair the IT Steering Committee which is comprised of CEO, CFO, and other members of the Executive team.
- Manage relationships with external vendors and service providers to ensure efficient and effective technology solutions.
- Strong leadership and management skills, with the ability to inspire and motivate a team. Previous experience in building a high performing organization and team.
- Excellent communication and interpersonal skills, with the ability to effectively establish trustworthy relationships with technical and non-technical stakeholders.
- Proven track record of developing and implementing successful technology strategies that drive business value. Ability to lead change management efforts for technology initiatives.
- Strong business acumen, with the ability to understand and align technology initiatives with business goals and objectives.

**Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Preference for certifications in one or more of the following: ITIL, TOGAF, SAFe, CISSP.
- 8+ years of experience in IT, with at least 3 years in a leadership role, preferably in retail or e-commerce.
- Experience with retail technologies (POS systems, ERP, e-commerce p

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