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Housekeeping Supervisor

1 month ago

Banff, Canada Castle Mountain Chalets Full time

**About Us**

Embark on a unique journey in the heart of the Canadian Rockies with our exceptional team. We are dedicated to creating unforgettable experiences for our guests by sharing our passion and expertise. Join us at our remote wilderness lodge nestled in Banff National Park, conveniently situated between the renowned Lake Louise and the charming Town of Banff. Say goodbye to the daily commute and say hello to the occasional moose encounter on your way to the office. Surrounded by breathtaking peaks, valleys, and passes in the Bow Valley, the lodge provides an unparalleled backdrop for back-country skiing, hiking, biking, and paddling adventures.

**The Role**

We are seeking a Housekeeping Supervisor to lead our team of dedicated room attendants, ensuring the delivery of exceptional customer service.

Responsibilities include organizing employee shifts, providing training, and motivating team members while maintaining the cleanliness of private and public areas. Success in this role requires a solid understanding of sanitation regulations and effective team management.

Your primary goal will be to ensure the seamless operation of our daily housekeeping activities, guaranteeing guest satisfaction.

**Responsibilities**
- Train room attendants on cleaning tasks
- Oversee the housekeeping team
- Inspect rooms and common areas for cleanliness
- Schedule shifts and arrange replacements in case of absence
- Establish and educate staff on cleanliness, tidiness, and hygiene standards
- Motivate team members and address any on-the-job issues
- Respond to customer complaints and special requests
- Monitor and replenish cleaning product stock, including floor cleaner, bleach, and rubber gloves
- Participate in large cleaning projects as required
- Ensure compliance with safety and sanitation policies in all areas
- Complete monthly inventory and ordering

**About You**
- Willing to commit to a 12-month employment agreement
- Confident, upbeat, and positive attitude
- Previous experience as a Housekeeping Supervisor or in a similar role
- Hands-on experience with cleaning and maintenance tasks
- Ability to operate industrial cleaning equipment and products
- Excellent organizational and team management skills
- Stamina to handle the physical demands of the job
- Flexibility to work various shifts, including holidays and weekends
- Current legal ability to work in Canada for at least 18 months

**Housing**
- Subsidized daily rent of $12
- Recently renovated accommodation building with 8 private rooms on the hotel property
- 1-minute walk to work, 25-minute drive to Banff or Lake Louise
- Fully furnished bedrooms and common area
- Linens provided
- Each bedroom has a full ensuite bathroom with a shower
- Fully equipped kitchen with 2 ovens, microwaves, sinks, and essential kitchenware
- Each employee has their own full-sized refrigerator in the kitchen
- Free Wi-Fi and cable
- Free laundry
- Free parking

**Perks**
- Subsidized team events and activities
- Free gear rental (mountain bikes and snowshoes)
- Organized trips into town for supplies (groceries/shopping) and fun
- Close proximity to trails and outdoor activities
- 30% off in the general store
- 50% off guest room for friends and family

**Compensation**
- Starting wage of $21 per hour
- Participation in the lodge Leisure credit program
- Annual bonus

Pay: From $21.00 per hour

Additional pay:

- Bonus pay
- Overtime pay
- Retention bonus

**Benefits**:

- Casual dress
- Company car
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Store discount
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekends as needed

Ability to commute/relocate:

- Banff, AB T1L 1A5: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person