Food Services Assistant

3 days ago


Waterloo, Canada University of Waterloo Full time

Overview:
**There are 9 Regular Reoccurring (CUPE) positions available. These positions work 33 weeks per year (35 hours per week) Normally from September to April.**

Perform a wide variety of duties in a moderately directed manner supporting the preparation and service of innovative, fresh, and great tasting food in various outlets while delivering a superior customer experience with personalized, friendly, and knowledgeable service.

**This position is contingent on funding.**

**Responsibilities**:
The duties and responsibilities will vary widely depending on location, shift, task assignment, menu and other factors. Examples include but are not limited to:

- Prepares, assembles and serves food and beverages in accordance with strict guidelines and recipes. Monitor other staff on portion control. Review menu and anticipate product needed. Determine food rotation and unit set up. Monitor and record product waste
- Modifies menu in the event of shortages, or when substitutions are needed
- Sets up merchandise and displays, ensuring that food is visually-appealing and fully stocked. Submits product orders by phone using guidelines. Counts and records inventory. Orders/replenishes/transfers product during the shift
- Responds to immediate customer needs. Meets service standards, uses “making it right” protocol as necessary. Responds to and assists other staff in handling difficult customer concerns
- Processes general payment transactions. Loads cards with funds, processes refunds and voids, and troubleshoots general point of sale issues. Balances daily cash and transactions
- Opens and closes units in accordance with relevant safety and security protocol. Oversees break coverage with casual or support staff
- Coaches, trains and assigns work to others. Provides problem resolution as needed
- Performs general cleaning and sanitizing. Reports equipment issues to Supervisor. Completes or delegates preventative maintenance cleaning. Troubleshoots equipment and delegates work, or reports serious repair issues to Supervisor
- Assists with health & safety inspections, initiating corrective action as needed or reports to Group Leader/Supervisor Monitors others to ensure H&S standards are maintained
- Completes Food Safety certification training

Qualifications:

- Minimum 3-5 years experience in food service retail operations
- Experience leading others
- Experience with point of sale equipment and cash handling
- G driver’s license would be an asset
- Ability to work in a fast paced, customer oriented environment
- Interpersonal, organization and communication skills
- Ability to remain calm and polite at all times, be able to multi-task, show initiative
- Must be able to lift up to 20kg
- Must have a flexible schedule to work early mornings, late evenings, weekends

Vaccination Requirement Statement:
Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.

Equity Statement:
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.



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