Everyday Banking Advisor

4 months ago

Vancouver, Canada TEKsystems Full time

**Everyday Banking Advisor (English/Mandarin OR English/Cantonese)**

**Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Vancouver, BC**

**The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.**

**Duties**
- Receive 40-60 inbound calls per shift
- Day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Educate and assist clients with using our clients digital capabilities

**MUST HAVES**:

- Fluency in English and Mandarin OR English and Cantonese (reading and verbal is required). _Testing will be administered to assess language skills._
- 6 months+ of previous call centre or phone based customer service experience, taking a high volume of calls (40+ per day).
- Personal flexibility to work shift work, including weekends.
- Ability to work on a hybrid schedule (1 day in office per week).
- Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.

**Soft Skills**:

- Ability to work independently, proven time management, organizational and problem solving skills.
- Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone.
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their immediate needs and solve their concerns.

prioritycanada

**À propos de TEKsystems**:
**About TEKsystems**:

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