Service Supervisor

3 weeks ago

Woodbridge, Canada Gunnebo Canada Full time

**Must be located in Canada to submit your resume. We are unable to accept overseas applicants at this time.**

**Do you want to be part of creating a safer world? **Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions. We are diverse in our offering, our customer outreach, and our mindset.

If you are passionate about being part of an exciting journey working with a global, multi-cultural, and highly motivated organization, this is the opportunity for you. Gunnebo is small enough to see your ideas come true and big enough to realize your career goals.

**About Gunnebo Group**

The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people and safely secure valuables. We operate worldwide through our 3,400 employees, 25 country locations, and 10 production facilities to serve customers in over 100 markets. Through our businesses, Gunnebo Entrance Control and Gunnebo Safe Storage offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites, and banking.

**About The Role**

A Service Supervisor is responsible for the efficient and cost-effective implementation of technicians deployed to install and service our complete range of products supplied to our customers.

**Responsibilities**:

- Supervises the activities of Service Technicians to fulfil sales, profit and company objectives
- Attend regular onsite reviews of projects, site meetings, when requested supply technical or leadership guidance to Technicians
- Responds promptly and professionally to customer needs, resolves work-related problems (field support) and recommends work measures to improve productivity
- Responsible for the control of national client key records
- Liaison between Sales and Technical staff while maintaining a strong “customer care” focus
- Acts as a resource for project bids with Management and Sales
- Responsible for developing inside sales quotations
- Provides project management on all major installations
- Prepares and submits progress and other reports to the Branch Manager
- Assists Branch Manager with technical staffing, performance appraisals, training and development
- Motivates and mentors all staff to encourage ongoing professional development
- Develops and monitors service productivity, SLA’s and quality standards to ensure customer satisfaction
- Continuously develop sub-contractor relationships ensuring quality of work and competitive costs
- Deliver best-in-class customer service to all accounts by providing new solutions that are applicable to client needs and add value
- Stay up to date with external and internal developments within the industry
- Identify new market segments and accounts which fit Gunnebo’s regional customer profile leveraging existing relationships where possible
- Develops and monitors service productivity, SLA’s and quality standards to ensure customer satisfaction
- Oversee negotiating with vendors for project inventory and consumable materials
- Be an escalation point for customer concerns and inquires
- Maintain frequent contact with assigned key accounts and develop a strong understanding of their short, mid and long-term requirements to obtain their business objectives
- Supports the Branch Manager with all elements of service and quoted work orders, including material procurement and/or cost control
- Other duties as assigned

**Job Requirements**
- Must be located in Canada. We are unable to accept overseas applicants at this time.
- A minimum of 3 years of Operations or Project Management experience within the Security Industry
- Post-secondary education with the following experience;
- Leadership and development of people
- Sales support and managing client relationships
- Scheduling and dispatching manpower resources
- Strong command of the English language with excellent written and verbal communication skills
- Exceptional organizational skills with the ability to lead multiple activities and initiatives simultaneously
- Observant, accountable, and attentive to productivity and corporate profitability
- Self-motivated and calm under pressure with strong analytical and problems solving skills
- Management experience is an asset
- Experience in delivering high-quality customer service to a broad range of customers
- Strong computer skills working in MS Office

**Why join us**

Are you passionate about sustainability, innovation, safety, and collaboration? Our employees have ideas for building a safer and more sustainable tomorrow and the drive and passion for realizing them. Our attention to societal trends, our ability to translate these into business opportunities, and our dedication to customers, sustainability, and digitalization have earned us a place among the leading companies in our industry.

We believ

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