Skibig3 Adventure Hub Associate

**SkiBig3** is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

**SkiBig3** is currently recruiting for the seasonal position of Adventure Hub Associate (Canmore location) to join Adventure Hub Teams for the 24/25 winter season.

Reporting to the Adventure Hub Supervisors, the primary goal of this role will be to ensure that guest satisfaction is met in our Banff and Canmore hub locations, working within our rentals and guest services operations. This person will demonstrate outstanding customer service, be competent using a variety of software & POS systems, whilst also complying with Health and Safety regulations.

**Organizational Relationships**:
This position will be part of the SkiBig3 Adventure Hub team in either the Banff or Canmore hub location. Working with all SkiBig3 departments and Banff Sunshine, the Lake Louise Ski Resort and Mt Norquay. Banff/ Lake Louise /Canmore hotels and product suppliers.

**Duties & Responsibilities Include**:

- General presentation of the entire Adventure Hub (retail & rental section) including; folding, restocking, dusting, sweeping, and general tidying as required
- Greeting customers and determining their needs
- Assisting customers with SkiBig3 and Resort specific products including snow school, lift tickets, season passes, rental equipment and retail merchandise
- Assisting customers with our partner passes, Mountain Collective and IKON
- Supporting customers through strong rental and retail product knowledge
- Troubleshooting any issues or concerns with guest’s ski area products or reservation systems
- Maintaining rental equipment and setting aside for tuning when required
- Delivery driver for the Adventure Hub when required (if insurance qualifications are met). This includes dropping off and picking up equipment, tickets, and any other goods as required
- Accurately processing end of day procedures
- Communicate and work effectively with all ski areas, staff, and both hub locations
- Provide support where necessary
- Providing guests with reservation information when necessary

**Qualifications & Skills**:

- Friendly, outgoing, excellent guest service skills
- Time management skills, ability to independently manage own time and show initiative
- Local knowledge including Banff Lake Louise ski resorts is desirable
- Exceptional communication skills and phone manner
- Demonstrated computer skills - knowledge of retail operating systems is an asset
- Organized, efficient, responsible and mature
- Ability to work in a high paced team environment
- Ability to troubleshoot guest problems
- Proven ability to learn and adapt quickly to changing work environments
- Previous retail experience is an asset

**Other Requirements**:

- Valid working visa/work permit required
- Valid Canadian driver's license with a clean record is an asset

Diversity - equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

SkiBig3 is committed to providing a safe and inclusive workplace for our entire team. That commitment was recognized by The Bow Valley Immigration Partnership and SkiBig3 was awarded 2023 Gold Bow Valley Workplace Inclusion Champions.
- We thank all applicants; only those selected for an interview will be contacted._

**Job Types**: Full-time, Seasonal
Contract length: 6 months

Pay: $18.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Store discount

Flexible language requirement:

- French not required

Shift:

- 8 hour shift

Work days:

- Holidays
- Weekends as needed

**Experience**:

- Guest services: 1 year (required)

Licence/Certification:

- Driving Licence with 3-year insurance history (required)

Work Location: In person