Customer Service Advisor

1 month ago

Delta, Canada Specsavers Full time

**_Reporting to:_** Customer Service Supervisor

**_ Location:_** Delta, British Columbia

**_ Working hours:_** 40 hours a week

**Who We Are**

At Specsavers, we have been transforming eye health and careers around the world for over 35 years. We are the world’s largest optometry-led business serving 41 million customers at 2,300 locations in 11 countries. Join us, as we seek the best talent in the market.

**Why We Do It**

When Doug and Mary Perkins started Specsavers back in 1984, they wanted to challenge the industry towards irreversible change for the good of everyone, so that access to quality and affordable eyecare was available to whoever needed it, whenever they needed it. Since then, everything we’ve done is driven with that same purpose. Whenever you come across one of our stores, you’ll find experts in eye health and frame style, as well as great value with our glasses, sunglasses, contact lenses and eye-catching offers.

**Main Purpose of Role**

To deliver a high level of customer service to our Partner Stores, responding to all queries and issues in a timely, professional manner.

This role requires a low level of autonomy with a key focus on raising any customer concerns to the Customer Services Supervisor as and when they arise.

**Key Responsibilities**
- Deal with internal and external service users in a courteous and professional manner
- Build excellent rapport with customers, promoting ‘customer at heart of everything we do’ culture
- Proactively keep customers informed on the progress and any service issues concerning their orders
- Assist other departments by providing accurate and timely information and support where possible
- Accept instruction and training from key personnel to develop the role
- Transfer customer orders to our computer system consistently and accurately
- Keep pace with and be fully flexible to meet the demands of the Customer Service department
- Assist with general departmental housekeeping
- Prioritise key tasks to ensure consistent and thorough level of service attained at all times
- Chase progress of orders with our suppliers and keep internal customers updated
- Provide regular updates to Customer Service Supervisor, keeping them abreast of all latest issues and developments
- Proactively make suggestions to adhere to BCDC culture of continuous improvement
- Deputise for members of the wider BCDC team as and where required, cross-training for maximum effectiveness

**Skills and Experience**

A qualified person will demonstrate:
**Essential Skills**
- Highly customer focused
- Positive, approachable and proactive nature
- Professional telephone manner which exudes Customer Service excellence
- Open and honest communicator
- Willingness to exceed expectation

**Desirable Skills**
- Ability and confidence to deal with complex situations from start to finish with mínimal supervision

  • Service Advisor

    7 days ago

    Delta, Canada Peterbilt Pacific Full time

    The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs. At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We...

  • Band 2 - Safety Advisor

    2 weeks ago

    Delta, Canada BC Public Service Full time

    Posting Title- BAND 2 - Safety Advisor- Position Classification- Band 2- Union- N/A- Work Options- Location- Delta, BC V4L 2M1 CA (Primary)- Salary Range- $74,300.00 - $105,000.04 per annum- Close Date- 6/13/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Public Safety & Sol General- Ministry Branch /...

  • Band 2 - Safety Advisor

    6 days ago

    Delta, Canada BC Public Service Full time

    Posting Title- BAND 2 - Safety Advisor- Position Classification- Band 2- Union- N/A- Work Options- Location- Delta, BC V4L 2M1 CA (Primary)- Salary Range- $74,300.00 - $105,000.04 annually- Close Date- 5/28/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Public Safety & Sol General- Ministry Branch /...

  • Automotive Service Advisor

    2 months ago

    Delta, Canada Fountain Tire Full time

    Overview: **Fountain Tire (Ladner)** **is searching for a friendly and knowledgeable **Automotive** **Service Advisor** to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction. **Salary: $24 - $28/hr** **Benefits: Health, Dental, RRSP Matching** **What We Offer**: -...

  • Customer Service Representative

    6 days ago

    Delta, Canada Acorn Service Group Full time

    Customer Service Representative Acorn Service Group is excited to be adding to our team! Are you a self-starter with excellent, empathetic and effective communication skills. We help people solve problems by working together as a team. Time-management and ability to work independently is necessary to be successful in the role. The work: - Maintain a...

  • Customer Service Representative

    4 days ago

    Delta, Canada Acorn Service Group Full time

    Customer Service Representative Acorn Service Group is excited to be adding to our team! Are you a self-starter with excellent, empathetic and effective communication skills. We help people solve problems by working together as a team. Time-management and ability to work independently is necessary to be successful in the role. The work: - Maintain a...

  • Financial Advisor

    2 months ago

    Delta, Canada Envision Financial, a division of First West Credit Union Full time

    We are currently seeking a Financial Advisor to join our team. The Financial Advisor provides exceptional customer service to current and potential members by offering a full range of deposit/investments and complex lending services. The Financial Advisor identifies member life stage cycle and provides solutions to financial needs, and/or refers member to...

  • Member Advisor

    1 week ago

    Delta, Canada Envision Financial, a division of First West Credit Union Full time

    We are currently seeking a Member Advisor to join our team. The Member Advisor is responsible for providing front line member service to triage and manage member needs by asking members thoughtful financial questions and create positive experiences to retain and deepen financial relationships. Advance member knowledge and use of digital channels set up to...

  • Automotive Parts Advisor

    2 months ago

    Delta, Canada Dueck Auto Group Full time

    **Are you an experienced Parts Advisor that looks to be a part of an inclusive and supportive team to continue mastering your skills within our Dueck Isuzu Dealership? We want to talk to you!** **Position Summary** The **Parts Advisor **is a professional and customer-orientated individual with excellent communication skills, as well as extensive automotive...

  • Member Advisor

    5 days ago

    Delta, Canada Envision Financial, a division of First West Credit Union Full time

    We are currently seeking a Member Advisor to join the Envision Financial team, supporting our North Delta community branch. The Member Advisor is responsible for providing front line member service to triage and manage member needs by asking members thoughtful financial questions and create positive experiences to retain and deepen financial relationships....

  • Insurance Advisor

    1 month ago

    Delta, Canada Virk insurance Agencies Full time

    '''Overview: We are seeking a highly motivated and results-driven Insurance Advisor to join our team. As an Insurance Advisor, you will be responsible for providing excellent customer service, building relationships with clients, and selling insurance policies. This is a great opportunity for individuals who are passionate about sales and have a strong...

  • Insurance Advisor

    2 months ago

    Delta, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for an Insurance Advisor for Ladner, BC at our Ladner Center office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for...

  • Insurance Advisor

    2 months ago

    Delta, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for an Insurance Advisor for Ladner, BC at our Trenant Park office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for...

  • Insurance Advisor

    1 month ago

    Delta, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Trenant Park location in Ladner, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking...

  • Insurance Advisor

    1 month ago

    Delta, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Delta Shoppers Mall office in Delta, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...

  • Insurance Advisor

    2 months ago

    Delta, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Tsawwassen Shopping Centre branch located in Tsawwassen, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for...

  • Insurance Advisor

    1 month ago

    Delta, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Trenant Park office located in Ladner, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...

  • Insurance Advisor

    1 month ago

    Delta, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in Tsawwassen, BC in our Tsawwassen Shopping Centre office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland!...

  • Insurance Advisor

    5 days ago

    Delta, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Trenant Park location in Ladner, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking...

  • Insurance Advisor

    4 days ago

    Delta, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in Delta, BC at our Scottsdale location. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for...