Technical Support Specialist

4 weeks ago

Moncton, Canada Southampton Solutions Full time

Job Type: Full-Time
Location: Moncton, NB
Date Created: Thursday, May 18, 2023

Southampton Solutions is looking for an experienced **Technical Support Specialist.**

But, we’re not just looking for any technician. You are a technician with tenacity. A problem-solver with personality. A well-rounded individual that likes to get the job done right the first time. Your experience gives you the tech chops and confidence to find the right solution for the problem in front of you.

You love technology. You love serving people. You love adding value. You love helping businesses succeed.

If you’ve been there, done that, and are still interested? Please read on

**Some key responsibilities of this position include**:

- Connect with customers to address questions and resolve issues.
- Communicate in an open, helpful, and engaging tone.
- Administration of desktop, laptop, and peripherals and associated softwares.
- Install, configure, and test client servers, workstations, and networking equipment.
- Verify and diagnose network and infrastructure issues.
- Maintain network/site environmental diagrams and other documents required to properly capture client system(s) functionality.
- Understanding of standard small business network infrastructures and firewalls a must.
- Troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.
- Perform data backup and recovery as required.
- Conduct remote and on-site problem determination and analysis.
- Assist customers in resolving their issues both remotely and onsite.
- Document in detail activities carried out as well as technical information collected.
- Comply with internal controls and policies as applicable.
- Provide advice and technical guidance to end users and technical resources.
- Responsible for the use of the site ticketing system to record all problems, incidents, and changes, ensuring accurate internal and resolution notes for each ticket.
- Stay current on the latest technologies and network configurations.
- Assist with account management activities.
- Focus on finding the right solution for each customer’s situation.

Still interested? Perfect Keep reading...

**We think at least some experience in the following is necessary**:

- Hands-on experience with troubleshooting, replacing, and configuring hardware, including PCs, mobile devices, servers, and other networking equipment.
- Strong knowledge of Endpoint OS such as Windows OS, Mac OS X, iOS.
- Experience using ticketing systems and remote management monitoring tools.
- Physically capable of lifting and carrying packaged computers, monitors, and other equipment.
- Working knowledge of network topology and remote access devices.
- Some knowledge of database technologies is an asset.
- Able to assess a situation quickly and help arrive at the best beneficial resolution for all parties involved.
- Ability to handle and organize multiple incidents and tight deadlines.
- Demonstrate a high degree of attention to quality, details, correctness and deadlines.
- Excellent verbal and written communication skills with peers, clients, and other vendors.
- Must be trustworthy and able to work independently.
- Strong ability to work within a team environment.

**And a few last things we’re looking for**:

- A college certificate or diploma in information technology and/or relevant experience and industry certification (MCP, MCSA, CompTIa A+, Network+, etc.).
- A minimum of 3+ years experience in IT networks and systems maintenance.
- Must possess a valid Canadian Driver's License to travel to client sites as required.
- Provide an RCMP Criminal background check.
- Bilingualism would be an asset (French and English) but not necessary.

**We offer a positive working environment with competitive wages, RRSP matching, and health benefits.**

From time to time, the position may require some flexibility and travel outside of regular business hours. In addition to general flexibility, technicians will be required to be available for on-call, after-hours support on a rotating schedule. Current schedule is one week out of every 6-8 weeks (but may be updated as required).

**If this sounds like you, we want to hear from you.**

**Make sure your cover letter describes your past experience and how it relates to what we are looking for in this job posting. Please include salary expectations.**

**IMPORTANT NOTE**: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Hiring Company: Southampton Solutions
Position: Technical Support Specialist
Locations: Moncton, NB, Canada

**Job Types**: Full-time, Permanent

**Salary**: Up to $60,000.00 per year

**Ben

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