Retail Support Agent

3 weeks ago

Edmonton, Canada Alberta Motor Association Full time

AMA:
**YOU'RE ALL ABOUT**
**_going_**
**THAT**
**_extra_**
**MILE TO**
**_help_**
**OTHERS.**
- Posted: 2023-07-05_
- Closing: Until filled_
- Location: AMA Edmonton West (Temporary 6 months)_

**WHAT MOVES YOU**
- You love the fact that every day on the job is different from the last - and you’re excited at the opportunity to always be learning something new, often in new environments too.
- You enjoy being a part of a team whose experience and expertise is there to tap into, and you like sharing your own knowledge and skills as well.
- You’ve got mad skills when it comes to thinking on your feet in a fast-paced environment.
- You welcome the opportunity to face a challenge head-on and know how to handle even the toughest situation with patience and grace.
- You've made it your personal mission to take customer service to the highest possible level.

**WHAT YOU’LL DO**
- Report to the Manager of Member and Travel Services.
- Provide outstanding customer service and support to our members, keeping on top of and promoting appropriate AMA products and services.
- Complete membership, basic registry and entry level travel product and service transactions - accurately, confidentially and in a timely manner.
- Professionally engage members in a welcoming and positive manner to determine their needs and take care of retail transactions within our centers. (Retail transactions include but are not limited to: membership support, gift card sales, movie pass sales, International Driver’s Permits, road test check-ins, Parks Canada passes, Driver’s Education programs, ski passes, passport photos, basic registry services [MOVES], and other retail items sold in center).
- Provide back-up for our Member Services Coordinators.
- Various Admin tasks as assigned including assisting agents with hold support, document printing, inventory, gift card counts, custodian, cash out and other duties as assigned.
- Assess member needs and match with the appropriate representative best qualified to complete the relevant product and/or service. This will be most critical where specialization is required for complex customer needs.

**WHAT YOU’VE DONE**
- You’re at least 18 years old with a high school diploma and have an updated Police Information Check (PIC). You’ve got strong communication skills, and sales or customer service experience. Along with a commitment to learning.
- You’re no newbie to customer service with 1-2 years of retail and/or administrative experience.
- Your awesome attitude and genuine desire to help people is what matters most in this job.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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