Coordinator, Operations

5 months ago

Dorval, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

Nous cherchons un Coordonnateur, Opérations, pour notre équipe grandissante

**Ce que vous accomplirez chez nous**:
Tâches Journalières

EN DÉBUT DE JOURNÉE:

- Sortir la liste des dépôts de Progi et l’insérer dans le tableau des dispatchs de la semaine;
- Vérifier les inspections en attente, qui auraient besoin de vérifications;
- Vérifier les transferts disponibles de la part des ateliers;

TACHES QUOTIDIENNES
- ** PLANIFIER ADÉQUATEMENT LES TRANSFERTS VERS/DEPUIS LES ATELIERS DE RÉPARATION**
- En respectant le type de réclamations, le volume par type d’atelier
- Communiquer régulièrement avec les ateliers afin de connaitre leur situation hebdomadaire (capable ou non de prendre du volume)
- ** PLANIFIER ADÉQUATEMENT LE TRAVAIL DES VALETS**
- En respectant leurs horaires respectifs (heures travaillées, lunch, )
- En s’assurant que chaque valet effectue les tâches requises de leurs responsabilités.
- En planifiant les tâches de transfert en priorité puis les tâches connexes (nettoyage garage, inventaire des véhicules, disponibilités aux SAC2, dépôts, livraisons, lavage de véhicules, déneigement ).
- Assister les Directeurs d’Unité dans la gestion de la ponctualité des valets.
- Impliquer l’un des DU au besoin.
- ** GESTION DES DOSSIERS DE PLAINTE & DE REPRISES DE TRAVAUX**
- Étudier en profondeur le dossier pour déterminer les dommages reliés à la perte afin de déterminer si une plainte/reprise pourrait être, ou non, justifiée.
- Examiner le travail effectué de l’atelier de réparation afin de déterminer si l’ensemble des réparations ont été effectuées adéquatement.
- Communiquer avec les assurés pour discuter de leur dossier et le cas échéant leur expliquer la situation (reliée ou non + les raisons + les actions prises pour remédier à la situation, si applicables).
- Mandater un estimateur routier au besoin.
- Garder un log de toutes les plaintes justifiées, par atelier et par type de plainte (qualité, oubli,). Pour les reprises, les indiquer dans le récapitulatif hebdomadaire.
- Impliquer l’un des DU au besoin.
- ** COACHING DES AGENTS DE SERVICE CLIENTS PRINCIPAUX - SAC 3**
- S’assurer que les SAC 3 effectuent leurs dépôts et les livraisons de la bonne manière (incluant le remplissage de la fiche d’inspection, la prise de photos et les notes dans Audatex et Gudiewire).
- Au besoin, effectuer des audits réguliers par personne.
- Si nécessaire, vérifier les dossiers d’un SAC 3 systématiquement pour modifier une tendance acquise non adéquate.
- Partager tes connaissances.
- ** TACHES CONNEXES**:

- S’assurer de documenter toutes les informations relatives à un dossier dans Guidewire & Contact 360 (notes, documents.).
- Compléter les formations obligatoires dans le temps attribué
- S’entretenir avec DUs pour récapitulatif de la semaine (problématiques, bons coups, retards, manquement aux valeurs d’Intact ).

Tâches hebdomadaires
- Envoyer la liste de répartitions des dispatchs à l’équipe Nationale Chaine approvisionnement et DUs.

Autres T
- Coordonner les opérations quotidiennes et participer à divers projets en soutien au directeur d’unité.
- Générer divers rapports de performance.
- Concevoir et livrer des formations de perfectionnement aux agents.
- Identifier les actions nécessaires en temps réel afin d’optimiser la performance de l’équipe.
- Identifier les actions nécessaires en temps réel afin d’optimiser la performance des outils technologiques et garder le suivi des problèmes rencontrés.

**Ce que vous mettrez à profit**:

- Idéalement DEC ou expérience pertinente
- 2 ans et plus
- Bonne connaissance d'Excel et de Word
- [Bilingue (français et anglais)] _Nécessité d’interagir sur une base régulière avec des fournisseurs bilingues_
- Pouvoir effectuer plusieurs tâches à la fois et être organisé
- Être orienté vers le client
- Faire preuve d’autonomie et de flexibilité
- Faire preuve de minutie et avoir le souci du détail
- Avoir l'esprit d’équipe et un fort engagement
- Prendre des décisions de qualité au bon moment
- Excellentes capacités d’apprentissage et d’adaptation aux changements
- Capacité à bien gérer son stress

**What we offer**

Working here m

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