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Customer Service Dispatch

4 weeks ago

North York, Canada Express Appliance Repair Full time

**Job description**

**Full job description**

Express Appliance Repair is a leading Appliance repair company, opening its doors and inviting you to join our team.

**About the Role**

We are looking for an experienced **Customer Care Associate** to join our team.


**Duties and Responsibilities**:

- Handle inbound and outbound client calls, verifying order information, guiding clients on completing orders, confirming shipping details, collecting payments, and completing upselling of products
- Build rapport with customers by actively listening, asking questions, and offering appropriate solutions
- Utilize CRM program to update order information, add customer notes and records, process payments, and issue refunds/vouchers
- Assist with the mail service and order fulfillment process by organizing client lists, providing quotes to clients, and scheduling orders

**Required Skills and Experience**:

- 4+ years of experience in a phone-based customer service role
- Proven dedication to delivering excellent customer service
- Excellent communication skills with a strong command of verbal and written English
- Advanced proficiency in Microsoft Suite, especially in Excel
- Upbeat attitude with energetic and articulate phone presentation
- Excellent time management skills and high attention to detail
- Ability to work independently and in a team environment

**Job Types**: Full-time, Permanent

Pay: $18.00-$25.00 per hour

Expected hours: 30 - 44 per week

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

**Job Types**: Full-time, Part-time, Permanent

Pay: $17.00-$25.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- customer service: 1 year (required)

**Language**:

- Hebrew (preferred)
- Russian (required)
- Do you speak Tagalos (required)

Work Location: In person

Expected start date: 2024-06-16

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