Case Manager

3 weeks ago

Port Hawkesbury, Canada YMCA of Cape Breton Full time

Title: Case Manager - 1 vacancy

Reports to: Operations Manager (s)

Position Status: Full-time, Permanent

Salary Range: Starting at $44,000 per year

Start Date: As soon as possible

Office Locations: Port Hawkesbury

The YMCA of Cape Breton is looking for a dynamic self-starter to join our team as a Case Manager (CM), supporting our Nova Scotia Works Employment Services Centres.

**The YMCA Experience**

The YMCA of Cape Breton is a charitable organization dedicated to the growth of all persons in spirit, mind and body, and to their sense of responsibility to themselves, each other and the global community.

In joining the YMCA you will become part of a dedicated team of individuals with great passion for supporting each other and the communities in which we serve. You commit to embracing and promoting the YMCA culture of philanthropy, inclusion and allyship both in and outside of the workplace.

**Position Summary**

The YMCA of Cape Breton Nova Scotia Works (NSW) Employment Services Centres offer an integrated bundle of employment services to help Nova Scotians understand, prepare for and meet the needs of the provincial labour market. Additionally, we provide services to support employers in recruiting, managing and developing the talent they require to be more productive in the global economy.

The Case Manager is responsible for assessing an individual’s employment needs and career goals. They work with these individuals in a collaborative, client-driven process to develop a mutually agreed upon return to work action plan (RTWAP). The actions of a Case Manager must address the specific needs of the client as documented in their goals. The Case Manager must support accountability by organizing service delivery that is appropriate, coordinated, and timely to address client needs and desired outcomes. It is paramount that Case Managers demonstrate cultural competence and embrace inclusive practices, creating a safe and welcoming space for everyone.

In support of our mandate, team and clients, the Case Manager will:

- Conduct client needs assessment, using varied assessment tools;
- Identify strengths and barriers to employment;
- Remain abreast of funding programs, community organizations, service providers and referral agencies;
- Develop a RTWAP plan to address barriers to employment;
- Actively participate in multi-disciplinary team meetings;
- Deliver information sessions and conduct employment related workshops, as required;
- Liaise with other agencies on behalf of Nova Scotia Works, participating in committees, projects or activities, when appropriate;
- Monitor and evaluate RTWAP - adjust as needed;
- Provide follow-up and continued support;
- Participate in program and service development that is responsive to the evolving needs of clients - ensuring maximum effectiveness and efficiency, and;
- Must be willing to cross train and assume other duties, as required.

**Qualifications**
- Bilingualism and previous case management experience considered an asset;
- Degree or post-secondary education in Human Services field or related field of study or a combination of education and work related experience;
- Advanced Microsoft Office skills - experience working with cloud computing considered an asset;
- Strong organizational skills and the ability to manage multiple, competing deadlines and tasks;
- Demonstrated discretion and sound judgment in the handling of confidential information;
- Strong analytical skills and attention to detail in the resolution of issues, process improvement and evaluation;
- High level of initiative is needed to work independently and respond to unanticipated items;
- Committed to professional development and career self-management;
- Strong communication and presentation skills - experience facilitating considered an asset, and;
- Schedule flexibility to accommodate variations outside of regular business hours, as needed.
- **The YMCA of Cape Breton is an equal opportunity employer.**_

**Job Types**: Full-time, Permanent

**Salary**: From $44,600.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift

**Education**:

- Bachelor's Degree (preferred)

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