Customer Care Manager, Canada

4 weeks ago

Ottawa, Canada Allurion Full time

We are overjoyed to be recognized as one of Deloitte's top 500 fastest-growing technology companies in the US But wait, there's even more excitement in store Get ready for an incredible new journey as we proudly announce our official public listing ALUR. This momentous milestone opens up a new era filled with boundless possibilities and remarkable growth for our company

At Allurion, our core values of Audacity, Grit, Authenticity, Accountability, and being Data Driven, combined with our passion for innovation, have fueled our growth and will help us achieve our ambitious mission - ending obesity As part of a recognized Great Place to Work ® in the US, UK, France, Allurions engage as a collaborative global team while solutioning a critical healthcare challenge which affects millions. We are driven by purpose, motivated by individual challenge and growth, and energized by collective engagement and competitive rewards. We invite you to join us as we aim to transform the way obesity is treated and make a lasting impact on the world.

What will you be doing?
In support of our world class Allurion Program as a dynamic Customer Care Manager, your primary focus is to engage with local clinics, book appointments for potential patients, drive conversion from leads to placements and ultimately support the Sales organization in meeting targets.

Being an individual contributor, you will work remotely within Canada alongside other Customer Care Managers and a Team Lead, collecting data to input into the CRM while providing accurate and timely KPI metrics when requested. You will be a key collaborator working with our Marketing team supporting social media management as well as collaborating with various other internal stakeholders.

What we're looking for in you:

- Experience in consultative telesales (previous experience in working within the Technology industry preferred).
- Consumer centric mindset, with the ability to deliver a high-quality end-to-end customer experience.
- Able to work effectively both as a team and independently.
- Advanced communication and organizational skills with high attention to detail.
- Empathetic and easy to build relationships of trust with potential patients.
- Language capability: C2 Level in either French, Spanish or Portuguese, plus B2-C2 in English.

What's in it for you:

- Competitive Package
- Paid Time Off
- Training and Career Development
- Support for Parents
- Global Employee Assistance Program & Total Wellbeing Platform
- Employee Stock Purchase Program
- Volunteer Time Off
- Additional Benefits and perks dependent on Country of residence

**Location**:
This role can be based anywhere within Canada.

Travel:
There is potential for some international travel for company sponsored events.

Hours:
Diversity and Inclusion
- To learn more about Allurion please visit our _website_

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