Food Service Support Person

3 months ago

Waterloo, Canada University of Waterloo Full time

Overview:
Perform a wide variety of duties supporting the preparation and service of food and meals in various service outlets while delivering a superior customer experience.

**Part time 27.5 hours per week Regular Reoccurring (CUPE) position and works 33 weeks per year normally from September to April.**

**This position is contingent on funding.**

**Responsibilities**:
The duties and responsibilities will vary widely depending on location, shift, task assignment, menu and other factors. Examples include but are not limited to:

- Support and assist with food and beverage preparing, assembly and serving in accordance with strict guidelines and recipes
- Follow direction on merchandising and display set-up, ensure food is visually pleasing and presented in accordance to direction and recipe. Some stock replenishment when directed
- Respond to immediate customer needs. Strive to meet service standards, use “making it right” protocol as necessary. Escalate unresolved complaints to the FSA, GL or Supervisor
- Assist in covering breaks in their units and at times other units within their working group
- Provide functional direction for casual employees including explaining how to perform tasks and some problem resolution.
- Processing general transactions. Loading cards with funds. May count float with oversight
- General cleaning and sanitizing. Report equipment issues to Group Leader or FSA
- Complete Food Safety certification training

Qualifications:

- Ability to work in a fast paced, customer oriented environment
- Some food service retail or equivalent experience would be an asset
- G driver’s license would be an asset
- Interpersonal, organization and communication skills
- Ability to remain calm and polite at all times, be able to multi-task, show initiative

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.

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