Hotel Receptionist

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
**Work setting**:

- Hospitality industry
- On-site customer service
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:

- Word processing software
- Database software
- Central reservation system (CRS)
- Spreadsheet
- Internet
**Long term benefits**:

- Other benefits
**Other benefits**:

- Free parking available
- Work Term: Permanent
- Work Language: English or French
- Hours: 40 hours per week