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Client Experience Assistant Manager

4 months ago

Montréal, Canada McGill University Full time

Please refer to the

job aid for instructions on how to apply.

Position Summary:
Reporting to the Client Experience manager, the incumbent will assist with ensuring the smooth functioning of the day-to-day operations at the McGill Sports Complex. This includes overseeing and supervising AMUSE and MUNACA staff who work as part of the Client Experience team.

Primary Responsibilities:

- Supervise and train full-time and casual staff working in the Client Experience department. This includes four full-time MUNACA staff and several dozen part-time AMUSE staff.
- Participate in disciplinary procedures as required (MUNACA and AMUSE)
- Occasionally, act as the on site-manager and assist with overseeing and supervising varsity events as needed.
- Troubleshoot issues that might arise during the evening at the McGill sports complex. This can include issues related to; recreational programming, varsity practices/events, rentals, Molson stadium and Forbes field operations, emergency procedures, conflicts between members etc.
- Create weekly schedules for Amuse staff working in the Client Experience department and process payroll as required.
- Administer computer software licenses and distribution of hardware (Ex: Spectrum and Chase)
- Responsible for budgeting relating to the department’s materials and supplies, casual staffing and revenue generation.
- Produce reports and collect data on client usage, surveys, benchmarking practices at similar institutions etc. Compile statistics and data and produce reports.
- Update documents and reports, either in print or on the Athletics and Recreation website.
- Responsible for the oversight of all components related to the unit’s point of sale /facility software program.
- Responsible to close building and ensure the safety of all members.
- Attend meetings as required.
- Serve as a member of the Sports camp organizing committee and assist with day-to-day operations.

Other Qualifying Skills and/or Abilities

Schedule

Monday to Friday: 3:30 p.m. - 11:30 p.m. (Fall/Winter)

Monday to Friday: 1:30 p.m. - 9:30 p.m. (Spring/Summer)

Experience supervising staff and familiar with collective agreements and unionized environment. Demonstrated experience in facilities. Client service experience. Ability to communicate effectively and work with all facets of clients. Ability to work in a fast pace, high pressure environment. Demonstrated experience navigating challenging circumstances and experience in conflict resolution. Experience creating and adhering to budgets. Proficient in MS Office, Workday, Spectrum and Chase. Bilingual French and English.
- Minimum Education and Experience:

- DEC III 3 Years Related Experience /
Annual Salary:

(MPEX Grade 03) $59,870.00 - $70,440.00 - $81,010.00
- Hours per Week:

- 33.75 (Full time)
Supervisor:

Client Services Manager
Position End Date (If applicable):

2025-06-30
- Deadline to Apply:

- 2024-06-02
- ._