IT Technician

6 months ago

Mississauga, Canada MySolar Full time

**Company Overview**:
We are a leading premium solar installation company committed to delivering sustainable energy solutions to our customers. With a focus on innovation and excellence, we strive to revolutionize the renewable energy industry while ensuring customer satisfaction and environmental responsibility.

**Position Overview**:
**Key Responsibilities**:
1. CRM Management: Oversee the configuration, customization, and maintenance of the CRM platform to meet the evolving needs of the organization.

2. Technical Support: Provide timely technical support to sales and operations teams, troubleshooting issues, and implementing solutions to maximize efficiency.

3. Integration: Collaborate with internal stakeholders to integrate CRM with other business systems, ensuring data integrity and seamless workflow.

4. Customization and Development: Utilize coding skills to customize CRM features, develop automation solutions, and implement enhancements tailored to business requirements.

5. Training and Documentation: Develop training materials and conduct sessions to educate users on CRM functionalities and best practices. Maintain comprehensive documentation for system configurations and procedures.

6. Data Management: Implement data management best practices, including data cleansing, deduplication, and migration, to ensure the accuracy and reliability of CRM data.

7. Security and Compliance: Implement security measures and adhere to compliance standards to safeguard sensitive customer information and ensure regulatory compliance.

8. Continuous Improvement: Proactively identify opportunities to enhance CRM usability, functionality, and performance through regular evaluation, testing, and feedback gathering.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or equivalent.
- Proven experience in CRM administration, customization, and integration.
- Proficiency in programming languages with the ability to write code.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and communicate technical concepts to non-technical stakeholders.
- Detail-oriented mindset with a focus on accuracy and data integrity.
- Experience with solar energy, renewable energy or solar sales is a plus.

**Benefits**:

- Competitive salary commensurate with experience.
- Opportunities for professional development and career advancement.
- A collaborative and supportive work environment committed to innovation and sustainability.

Pay: From $40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

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