Dental Receptionist
6 months ago
Located in the center of Vancouver, our practice has been serving the Downtown Vancouver community for over 25 years. We offer a complete range of dental services, including preventative hygiene, general and cosmetic dentistry, Invisalign, laser dentistry, and much more.
We have a dedicated team, passionate about continuous improvement and continually upgrading the knowledge and skills which contribute to our patients' ongoing oral health. We're looking for an experienced, self-motivated Dental Receptionist to join our team
Clinic Hours:
Monday: 7:30 am - 5:00 pm
Tuesday: 7:30 am - 6:00 pm
Wednesday & Thursday: 7:30 am - 8:00 pm
Friday: 7:30 am - 5:00 pm
Saturday: 8:00 am - 5:00 pm
Benefits of Joining Our Team:
- Competitive compensation- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education- Attend social and CE events to network with dental professionals in your community- Work-life balance and flexibility- Access to modernized technology to provide optimal oral care to patients
**Responsibilities**:
- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner- Effectively manage the recall system and accurately maintain the patient database- Process referral letters and other patient correspondence upon receipt from the provider- Manage and file all patient records and charts- Demonstrate active listening and empathy to patients using effective communication skills
About You:
- Minimum 1 year of Administrator experience- Clinical background considered an asset- Experience with Dental software
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