Footwear Supervisor

**Department**: Retail Stores

**Location**: Heartland Town Centre, ON

**Job Type**: Full-time, Permanent
THE TEAM
JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.
THE ROLE

**Duties/Responsibilities**:

- Collaborating with the junior management to attract, engage and motivate customers into making purchases in-store by using the latest visual techniques.
- Handling customer complaints and enquiries to provide excellent levels of customer service.
- Creating innovative strategies to capitalize on sales opportunities.
- Providing assistance with the maintenance of standards on the sales floor.
- Encourage and foster personal progression throughout the store.
- Managing associates within company guidelines, policies and procedures.
- Providing assistance with the induction and training of new starters.
- Have an understanding of the Mystery Shopper program.

**Skills/Experience/Knowledge needed**:

- 2 + years of retail experience.
- Minimum of six months of retail management experience.
- Well rounded knowledge of both in-house and global brands (Nike, Lacoste, Adidas, The NorthFace, etc.).
- Openness to feedback and willingness to develop.
- High sense of urgency and excellent time management skills.
- Ability to multi-task and problem solve.
- Keen eye for detail.
- Strong verbal and written communication skills.
- IT skills
- Microsoft Outlook, Word and Excel.