Sales Coordinator/associate

3 weeks ago

PointeClaire, Canada Globe electric Full time

**JOB DESCRIPTION**

**Position**: Sales Account Associate **Department**: US SALES
**Reports to**: Sales Manager **Description date**: February 2023

**Summary**

Reporting directly to the Sales Manager, the Sales Account Associate is responsible for maintaining positive working relationships with all assigned customers, the sales team, and all
Globe departments. They will act as the lead person on all projects relating to their customers including the coordination of new account set-ups, sample shipments, preparing and participating in meetings internally and with customers.

**Main Tasks**
- Assists in the sales department and the National Account Directors.
- Prepares customer vendor set-up sheets and follows-up with assigned sales team.
- Processes and coordinates all domestic and direct import orders.
- Responds to customer questions and requests for information over the phone or via e
- mail.
- Follow-up with customers and other departments as needed.
- Investigates order discrepancies and claim issues.
- Participates in meetings for project planning with all departments.
- Coordinates returns and credits for assigned customers.
- Manages customer profiles (i.e., Customer Maintenance Sheets) to ensure accuracy of customer information, as required.
- Works together with the Finance department with regards to account information (i.e., payments, returns, claims etc.)
- Prepares for meetings and/or line reviews with clients including preparation of documents, samples, presentations, etc. Participates in meetings with account managers and follows-up as needed.
- Coordinates all trade show details including samples, logistics, materials, etc.
- In conjunction with the Operations Department and the Key Account/National Sales

Directors participates in the preparation of sales forecasts and the analysis of sales and trends. Participates in the customer’s inventory management to ensure stock is available for orders.

2/3/2023 Page 1 of 4
- Coordinates samples with Product Development and account managers, as needed.

Maintenance Sheets, warehousing needs, Marketing, etc.)
- Performs other tasks related to his / her area of expertise, as needed.

**Relationships**
- Customers and Account Managers
- Internally with all departments

**Prerequisites**
- D.E.C. or related degree and experience.
- Computer skills: excellent knowledge of Word, Excel, Power Point, CRM, and Outlook.
- Languages: Fully bilingual - English and French.
- Proven leadership skills, ability to multitask, prioritize, coordinate projects, and respect timelines.
- Customer focused with strong communication, interpersonal and negotiation skills.
- Must have a strong eye for detail, passion for continuous improvement.
- Necessary core competencies include organization, teamwork, time-management, accuracy, and effectiveness under stress, flexibility, and reliability.

***

2/3/2023 Page 2 of 4

**DESCRIPTION DU POSTE**

**Poste **:Associé au compte des ventes **Department**: Ventes ÉU
**Relève de**: Gestionnaire des ventes **Date**: fév. 2023

**Résumé**

Relevant directement du Gestionnaire des ventes, l’associé de compte des ventes est responsable du maintien de relations de travail positives avec tous les clients assignés, l’équipe de vente et tous les départements chez Globe. Ils agiront en tant que personne responsable sur tous les projets relatifs à leurs clients, y compris la coordination des nouvelles configurations de compte, les expéditions d’échantillons, la préparation et la participation aux réunions à l’interne et avec les clients.

**Tâches principales**
- Assiste le service des ventes et les directeurs des comptes nationaux.
- Prépare les feuilles de configuration du fournisseur/client et fait le suivi avec l’équipe de vente affectée.
- Traite et coordonne toutes les commandes d’import nationales et directes.
- Répond aux questions et aux demandes d’information des clients par téléphone ou par courriel.
- Suivi auprès des clients et d’autres services au besoin.
- Enquête sur les écarts de commande et les problèmes de réclamation.
- Participe à certaines réunions de planification de projet avec tous les départements.
- Coordonne les retours et les crédits pour les clients assignés.
- Gère les profils des clients (ex : les feuilles de maintenance des clients) pour assurer l’exactitude des renseignements des les clients, au besoin.
- Travaille en collaboration avec le service des finances en ce qui concerne les renseignements sur les comptes (ex : paiements, déclarations, réclamations, etc.)
- Se prépare pour les réunions et / ou les examens en ligne avec les clients, y compris la préparation de documents, d’échantillons, de présentations, etc. Participer aux réunions avec les gestionnaires d’affaires et faire un suivi au besoin.
- Coordonne tous les détails des salons professionnels, y compris les échantillons, la logistique, les matériaux, etc.

2/3/2023 Page 3 o

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