Loss Prevention Manager, Internal Investigations

7 months ago

Toronto, Canada Sephora Full time

**Job Type**: Full Time
**Function**: Loss Prevention
**Address**: 160 Bloor Street East, 11th Floor, Toronto, ON
**Working Model**: Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

**About the role**

Reporting to the Director of Loss Prevention, the Loss Prevention manager is responsible for driving internal and fraud investigations in-store and at Field Support Center (FSC), while working to support the Loss Prevention team and stores across Canada.

**What you'll do**
- Conduct internal investigations of issues such as employee theft and violations of corporate loss prevention policies
- Develop and implement programs to reduce loss, maintain inventory control, and increase safety
- Run and analyze monthly loss prevention reports to ensure adherence to guidelines
- Lead and develop a team of internal analysts
- Build and update policies and procedures
- Handle ORC investigations
- Collaborate in planning, coordinating and moderating meetings including offsite, National and DLPM conference calls
- Cross-functional collaboration internally within the FSC (Education, Marketing, Visual Merchandising, Retail Operations, Finance, Merchandising, Logistics & Distribution)
- Generate reports and build presentations to present information to Leadership, Directors, and VP’s
- Any additional tasks or projects assigned by the Loss Prevention Director, as needed

**What you’ll bring**
- Proven experience supporting stores country wide, in a corporate environment; minimum 3 years of experience required
- Strong understanding of project management, program development and execution
- A passion for collaboration, and creativity to bring new insights to the team, as well as build on existing ones
- You have proven organizational skills and have a knack for managing your time and prioritizing tasks while maintaining quality and expectations
- You are motivated by a fast-paced environment
- Technically savvy in Microsoft Excel, Word, and Outlook
- You've mastered the art of communication, both verbal and written
- You have excellent interpersonal, leadership, coaching and conflict resolution skills
- You love solving problems and using your analytical skills to identify trends and develop effective solutions and strategies
- College or University degree in business, management, or a related field preferred

**WHY YOU'LL LOVE WORKING HERE**
- You’ll be part of a unique culture and family of passionate and inspiring individuals.
- You’ll work alongside the best talent in the industry - people you’ll be proud to work with.
- You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
- You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
- Benefits you can mix and match, depending on your needs.
- Employee Assistance Program services for those times you need extra support.
- Holidays, time off, functional Friday hours and flexibility to support work-life balance.
- And of course, there’s our incredible swag - free product gifts throughout the year and tons of discounts with our brand partners.

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