Smts Product Application Eng

1 week ago

Markham, Canada Advanced Micro Devices, Inc Full time

Overview:
**WHAT YOU DO AT AMD CHANGES EVERYTHING**

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.

AMD together we advance_

**Responsibilities**:
**Key responsibilities**:

- Resolve technical issues for customers that use AMD Instinct products.
- Assist development teams to root cause hardware / software technical issues and help to drive them to closure in a timely manner during the entire product lifecycle (i.e. from initial hardware bring-up through product end-of-life).
- Provide technical guidance and information to our customers in support of their server graphics and compute projects for AI and Machine Learning workloads.
- Own the customer technical relationship and technical requirements.
- Provide technical guidance to internal teams based on customer feedback.
- Partner with program manager on project schedules, maintain action items tracker, ensure deliverables are met, provide project status updates to customers and AMD management.
- Build datacenter GPU dockers and containers for customers to test and deploy.
- Qualify and assess new software functionality to ensure customer compatibility.

**Technical Requirements**:

- Bachelors Degree in Computer Engineering, Electrical Engineering, Computer Science or equivalent. Master of Engineering degree and PMP certification are highly desirable.
- Experience in a datacenter customer support role.
- Strong Linux knowledge; install-setup, usage, debug.
- Strong knowledge of virtual environment, such as hypervisor vendors (VMWare, Citrix, KVM, Microsoft, etc.) and virtual machine setup and management.
- Familiar with datacenter GPU software stack such as AMD ROCm or Nvidia CUDA
- Knowledge of server architecture and functionality, including server remote management, network topologies, graphics software and hardware sub-systems
- Familiar with AI / Machine learning workloads, frameworks and models
- Understanding of site reliability engineering best practices.
- Strong debug, problem solving, and analysis.

**Other Requirements**
- Experience working with customers in a support function.
- Strong written and verbal communication skills and knowledge of program management practices.
- Self-started, detail oriented, organized, and capable of multi-tasking in a fast-moving environment.
- Motivated to provide highly responsive support as needed and to work independently.
- Up to 20% travel may be required.

This team is essential to the success of AMD as a growing company. It is a very exciting environment where you will be working with the very best in our technology.

LI-CC2

Qualifications:

- Benefits offered are described: _AMD benefits at a glance.

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