Client Support Technician

3 months ago


Halifax, Canada NavitsPartners Full time

**Client Support Technician**

**Responsibilities**:

- Gather and document user details and problem descriptions accurately.
- Organize and prioritize requests, escalating as necessary to higher-level technicians.
- Track and document all support interactions and resolutions.
- Utilize internet-based resources for software updates and troubleshooting information.

**Must have knowledge and experience**:

- Proficiency with Dell and VMware products.
- Incident response skills.
- Security background.
- Ability to travel on short notice to client sites.



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