Operations Supervisor

Reporting directly to the Superintendent, the Supervisor is responsible for leading Cando's switch crews in the safe, practicable, and efficient delivery of services to our customer. The Supervisor will lead safety initiatives, provide supervision to the Cando crew, conduct and document crew job behavior observations, and coach and mentor employees to ensure best practice safety procedures are being employed and are in keeping with Cando's Safety Policy and customer's safety and security requirements. The Supervisor will also liaise with the customer and other rail yard contractors regularly to ensure that our common objectives are achieved.

**General Responsibilities**

Supervision & Leadership
- Assists in developing and implementing pro-active safety elements and best practices operational procedures for the switch crews including effective job briefings, job hazard assessments, risk assessments, and efficiency testing.
- Assists in investigating, analyzing and reporting on the safety of the switch crew shift operations.
- Assists with training and field monitoring of new rail crew members
- Provides additional crew support during adverse operating conditions such as inclement weather and yard congestions; and at other times as required
- Provides supervisory support in developing and enhancing safety systems, revising standard operating procedures and practices and preventative maintenance procedures, and providing administrative and communications support to ensure the continued safe rail operations

Operational Supervision & Leadership
- Supervises the day-to-day operations of the team ensuring the necessary people, equipment, and resources are available to effectively provide safe rail switching services
- Leads quality control initiatives; identifies and troubleshoots with operations and team members
- Builds and maintains positive and healthy work relationships.
- Coaches, mentors, and guides others to appreciate and understand the benefit of the safe delivery of effective services and the achievement of work objectives during the shift
- Acts as a leader and champion for Cando Team members

Operational Planning
- Ensures that the goals of the Cando crew are aligned with those of our customer and other site contractors as directed by the Superintendent
- Acts as a problem solver with the ability to provide common sense solutions to day to day safety and operational challenges
- Demonstrates a knowledge, commitment and a passion for safety and customer satisfaction in the provision of quality rail car switching services
- Establishes and maintains effective communications with employees, the Class 1 railways, and Cando customers
- Ensures that safety, performance, quality, scheduling, and customer service issues are identified and effectively resolved
- Works hands-on from time to time to assist the crew in safely performing their duties
- Works with the Superintendent to achieve Cando's business objectives
- Acts as the operational point of contact for the customer

**Skills, Knowledge, and Abilities**
- Demonstrates a thorough knowledge of CROR procedures, safe rail car switching practices and exercises an ability to see that Cando crews are working safely, in compliance with applicable rules and best practices for operating procedures to ensure the safe delivery of services to the customer at all times
- Demonstrates an understanding of Cando and customer safety systems, procedures and operating priorities
- Ability to conduct effective job observations in an effort to correct undesired working behaviours and mentor employees to work safely at all times (efficiency testing)
- Demonstrates initiative to independently plan, organize, and prioritize workload leading to safe and successful delivery of services to the customer
- Demonstrates leadership including establishing focus, developing and empowering employees and teams, providing motivational support, coaching employees, and managing performance
- Ability to establish rapport with people and influence opinions, attitudes, or judgements and maintains a commitment to quality and customer service
- Ability to implement effective safety programs and conducting incident investigations
- Experience with the operation and maintenance of locomotives or if not qualified, become qualified as a locomotive engineer/operator
- Willingness to participate in training and learning initiatives.

**Education & Experience**
- Three (3) years experience in a progressive leadership position and operating as a locomotive operator and or grounds person in an industrial switching environment preferred
- Hold with the ability to maintain all industrial switching regulatory and customer requirements and standards relating to operations at the site including but not limited to safety critical medical requirements, customer safety certifications, drug and alcohol testing, and CROR certification