IT Helpdesk Technician

**About Max Solutions**

Founded by industry veterans Marc Shore and Dennis Kaltman, Max Solutions seeks to impact our customers, employees, communities and the environment through specialty packaging solutions that support the healthcare and consumer segments. We deliver this unmatched impact by investing in next-generation technology, building and supporting an exceptional team of people and never placing limits on creativity.

**About the Ellis Group**

The Ellis Group has been helping companies across all industries perfect their packaging experience with custom paperboard carton solutions. We work passionately and relentlessly engineering, designing, manufacturing and distributing product packaging to help North America’s largest brands create a lasting impression in the minds of their customers.

We are hiring an IT Helpdesk Technician for our Pickering and Mississauga locations.

**Responsibilities**:

- Perform on-site and remote troubleshooting to identify root problems
- Determine and implement best solutions based on the issue
- Walk users through problem-solving processes when direct access is not available
- Direct unresolved issues to the IT Manager for escalation
- Provide accurate information on IT products or services
- Record responses to support events for accurate tracking of incident progression
- Install and maintain network hardware, software, and telecommunications services
- Maintain the integrity of the network/systems security and optimization of the network (LAN and WAN)
- Implement policies and procedures related to network hardware and software acquisition, use, support, security, and backup
- Respond to the needs and questions of network users; troubleshoot, diagnose, and fix hardware and/or software problems
- Establish and maintain network users, user environment, directories, and security
- Communicate and maintain standards for use, operations, and security of network, personal computers, and data; train users on software and equipment usage
- Identify and suggest possible improvements on procedures

**Requirements and skills**
- Proven experience as an IT help desk technician
- Tech savvy with working knowledge of office automation products, databases and remote support software (Teamviewer, etc.)
- Experience managing Microsoft Windows Server environments
- Working knowledge of DHCP, DNS, and IP protocols
- Working knowledge of Microsoft Office products, including Outlook, Word, Excel, Access, Powerpoint (both perpetual and O365 licenced versions)
- Ability to diagnose and resolve basic technical issues
- Experiencing working with and deploying network hardware and cabling (routers, switches, access points, Cat5e/6, Fiber optic, SFP modules)
- Working knowledge of Windows Active Directory and Group Policy deployment
- Proficiency in English
- BSc/BA in IT, Computer Science or relevant field, or equivalent work experience
- Excellent communication and organizational skills
- Ability to multi-task and prioritize in a fast-paced environment
- Ability to work individually as well as in a team environment
- Must have access to a vehicle on a daily basis

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Pickering, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location