General Manager

3 weeks ago

Vancouver, Canada Parq Vancouver Full time

**D6 Bar & Lounge**

D6 Bar & Lounge is a hip, vibrant and exclusive nightlight option perched above the city. It is an indoor/outdoor rooftop lounge that features dramatic views of the Vancouver skyline, and will embody an upscale lifestyle. This bar will be equipped with top-shelf liquors and spirits, hand crafted cocktails, and carefully chosen wines.

**POSITION OVERVIEW**

The General Manager will provide functional leadership and will be directly responsible for all front of house operations as well as a la carte, catering/group sales, and beverage functions. The General Manager will oversee all front of house management and staff of the facility and will work closely with the Executive Chef and property Food & Beverage Director. The General Manager will be responsible for the budgeting, forecasting and financial performance of the entire facility. This Position will promote the Parq Vancouver facility and act as a positive role model and representative of Blau & Associates ensuring “employer of choice” decisions. The General Manager will continually strive for 100% guest satisfaction.

**GENERAL RESPONSIBILITIES**

The General Manager is responsible for:

- Working in collaboration with Team Members and Leaders ensuring the outlet operates in accordance with established operational procedures
- The preparation and review of all operating budgets, P&L statements and capital expenditures ensuring the achievement of established financial, quality and service goals
- Overseeing all Team Member related activities from arrival to departure including recruiting and training ensuring the adherence to established standards and assigned tasks
- Acting as a restaurant liason with the community surrounding the entire development, developing and maintaining good public relations for the purposes of developing business, as well as maintaining an excellent reputation as an employer
- Monitoring and ensuring the highest service standards possible throughout the organization. Ensures guest and employee satisfaction
- Monitoring the physical outlet and storage areas including FF&E, inventory, cleaning and repair schedules, finishes, fixtures and equipment
- Supporting and maintaining management, employee morale and motivation. Supervises all employee-related policies.
- Interacting directly with guests, providing an exceptional hospitality experience
- Maintaining a composed and professional demeanor while providing exemplary leadership and outlet representation
- Being aware of menu items, menu and operational changes and communicating the information as applicable
- Supporting and maintaining management and employee morale and motivation, while overseeing and executing training and onboarding of all managers
- Ensuring the ongoing training of all front of house staff to ensure an exceptional guest service experience in line with established operating standards
- Protecting the organization, guests, Team Members and Leaders by adhering to applicable food, liquor safety and workplace standards, operational requirements and statutory compliance regulations
- Ensuring that all property, furnishings, equipment and supplies are used according to proper instructions and intended use
- All duties as assigned by the VP of Food and Beverage or their designated representative

**QUALIFICATIONS**

The General Manager must:

- Have extensive experience as a General Manager within similar environment including a hotel, restaurant, catering or other fast paced high-volume establishment
- Have valid Serving it Right and Foodsafe Level 2 certificates. Certificates in mixology would be considered an asset
- Be able to obtain and maintain a GPEB license
- Have an excellent command of both spoken and written English. Knowledge of a 2nd language would be considered an asset
- Have solid leadership, problem solving, decision making, customer service, communication and sales skills
- Have detailed product knowledge and effectively handle all guest and Team Member inquiries including food and beverage suggestions, dietary, food sensitivity or allergy requirements
- Accurately operate POS terminals, debit payment systems, Open Table and other computerized or electronic systems
- Be able to develop and monitor budgets, financial statements, inventory and floats
- Oversee the proper use of products to eliminate waste and spillage
- Have strong business acumen, cost management, attention to detail and be able to multi task effectively
- Have detailed knowledge of the Vancouver area including Parq Vancouver amenities, services and local attractions
- Be able to stand for extended periods of time, reach, bend and stoop repeatedly and frequently lift and carry up to 44 pounds

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