Customer Service Representative, Impark at Td Centre

2 weeks ago

Toronto, Canada Impark Full time

**Description**:
**Location**:Lot 430- 66 Wellington St W (TD Centre)

**Start Date**:June 4, 2024

**End date**:June 12, 2024

**Shift**:Tuesday - Wednesday / 11:00pm-7:00am

**Deadline**:Wednesday, May 29th, 2024, at 5:00pm

**This is an internal position for all SEIU Impark employees.**

**Who You’ll Work For?**
The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

**What You’ll Do**
Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.

**Key Responsibilities**:

- Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
- Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
- Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
- Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction
- Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
- Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
- Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.
- Provide comprehensive branch, lot and account maintenance support
- Respond to customer inquiries ensuring customers receive timely resolution and accurate information
- Demonstrate excellent customer service to assist in retaining Monthly Parking customers
- Ensure all customer account information is updated accurately and notes are entered for every transaction.
- Complete and maintain any required paperwork or record keeping methods
- Keep up to date with changes in workflow, policy, and product knowledge.
- Provides support and training to new CSR positions.
- Keeps accurate records and updates all systems with required information.
- Assists other CSR’s with trouble shooting for clients.
- Processes all work orders and meter out reporting and uploads the required documents to the share drive.
- Process hotel voids and enters into wireless system for revenue purposes.
- Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive.
- Assist with monthly Guest Passes
- Maintains deliverable calendar to ensure all departments meet external deadlines.
- Issue, enter, and track Temporary paper passes as needed
- Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
- Provide service for telephone-based customers for sign-ups and maintenance of monthly parking accounts.
- Provide user support/assistance to customers using the web-based interface.
- Complete all after-call work required to finalize a new customer sign-up or modify an account.
- Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information.
- Assist daily parkers with meter out of orders and requests for information
- Other duties as assigned

**Skills, Knowledge and Expertise**:

- Must be at least 18 years of age
- G12/Equivalent
- 1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred
- 1 year data entry experience equaling 40 WPM
- Knowledge of contact center policies and software, including CRM, phone systems, etc
- Strong work ethic and reliability with professionalism and poise
- Superior interpersonal, verbal, and written communication skills
- Exceptional written oral communication skills
- Strong analytical abilities and sound judgment in decision-making
- Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
- Ability to multitask, prioritize, and organize within a structured environment
- Flexibility and adaptability
- Motivated, take initiative and possess strong work ethic
- Ability to respond to customer complaints maintain professionalism at all times
- Conflict resolution
- Exceptional

  • Customer Service Representative

    1 week ago

    Toronto, Canada Impark Full time

    **Description**: **Location**: Lot 430- 66 Wellington St W (TD Centre) **Start Date**:March 23, 2024 **End date**:N/A **Shift**:Saturday - Sunday / 7:00am-3:00pm **Deadline**:Monday, March 11th, 2024, at 5:00pm **This is an internal position for all SEIU Impark employees.** **Who You’ll Work For?** The Reimagined Parking family of nationally...

  • Customer Service Representative

    7 days ago

    Toronto, Canada Impark Full time

    **Description**: **Location**: Lot 434 - 525 Bay Street (Bay Dundas Parkade - Eaton Centre) **Start Date**:March 5, 2024 **End date**:March 21, 2024 **Shift**:Monday - Friday / 3:30-12:30am **Deadline**:Wednesday, February 14th, 2024, at 5:00pm **This is an internal position for all SEIU Impark employees.** **Who You’ll Work For?** The Reimagined...

  • Customer Service Representative, Impark at 200

    3 weeks ago

    Toronto, Canada Impark Full time

    **Description**: **Location**:Lot 153 - 200 Queens Quay West **Start Date**:ASAP **End date**:N/A **Shift**:Saturday-Sunday/ 7:00am-3:00pm **Deadline**:Sunday, June 16th, 2024, at 5:00pm **This is an internal position for all SEIU Impark employees.** **Who You’ll Work For?** The Reimagined Parking family of nationally recognized brands-Impark,...

  • Customer Service Representative

    3 weeks ago

    Toronto, Canada Impark Full time

    **Description**: **Location**: Lot 153 - 200 Queens Quay West **Start Date**:March 9, 2024 **End date**:March 16, 2024 **Shift**:Saturday-Sunday/ 7:00pm-3:00pm **Deadline**:Wednesday, February 28th, 2024, at 5:00pm **This is an internal position for all SEIU Impark employees.** **Who You’ll Work For?** The Reimagined Parking family of nationally...

  • Customer Service Representative, Impark Td Centre

    4 weeks ago

    Toronto, Canada Reimagined Parking Full time

    **Description**: **Location**: Lot 430- 66 Wellington St W (TD Centre) **Start Date**:ASAP - February 24, 2024 **End date**:N/A **Shift**:Saturday / 6:00pm - 2:00am **Deadline**:Wednesday, February 21st, 2024, at 5:00pm **This is an internal position for all SEIU Impark employees.** **Who You’ll Work For?** The Reimagined Parking family of nationally...

  • Customer Service Representative

    7 days ago

    Toronto, Canada Impark Full time

    **Description**: **Location**:Lot 431: 79 Wellington Street (TD Centre) **Start Date**:May 5, 2024 **End date**:June 2, 2024 **Shift**:Sunday / 3:00pm-11:00pm **Deadline**:Monday, May 6th, 2024, at 5:00pm **This is an internal position for all SEIU Impark employees.** **Who You’ll Work For?** The Reimagined Parking family of nationally recognized...

  • Customer Service Representative, Impark at TD Centre

    4 weeks ago

    Toronto, Ontario, Canada Reimagined Parking Full time

    Location: Lot Wellington St W (TD Centre)Start Date: June 4, 2024 End date: June 12, 2024 Shift: Tuesday - Wednesday / 11:00pm-7:00am**Changes may be made to this schedule are subject to operational requirements.Deadline: Wednesday, May 29th, 2024, at 5:00pmThis is an internal position for all SEIU Impark employees.Who You'll Work For?The Reimagined Parking...

  • Customer Service Representative, Impark at TD Centre

    1 month ago

    Toronto, Ontario, Canada Reimagined Parking Full time

    Location: Lot Wellington St W (TD Centre)Start Date: June 4, 2024 End date: June 12, 2024 Shift: Tuesday - Wednesday / 11:00pm-7:00am**Changes may be made to this schedule are subject to operational requirements.Deadline: Wednesday, May 29th, 2024, at 5:00pmThis is an internal position for all SEIU Impark employees.Who You'll Work For?The Reimagined Parking...

  • Customer Service Representative

    2 weeks ago

    Toronto, Canada Reimagined Parking Full time

    DescriptionLocation: Lot 431: 79 Wellington Street (TD Centre)Start Date: July 8, 2024 End date: July 18, 2024 Shift: Monday - Friday / 3:00pm-11:00pm**Changes may be made to this schedule are subject to operational requirements.Deadline: Sunday, June 23rd, 2024, at 5:00pmThis is an internal position for all SEIU Impark employees.Who You’ll Work For?The...

  • Valet, Impark Td Centre

    2 weeks ago

    Toronto, Canada Reimagined Parking Full time

    **Description**: **Location**: Lot 430- 66 Wellington St W (TD Centre) **Start Date**:April 2, 2024 **End date**:N/A **Shift**:Tuesday - Thursday / 9:00am-5:00pm **Deadline**:Monday, April 1st, 2024, at 5:00pm **This is an internal position for all SEIU Impark employees.** **Who You’ll Work For?** The Reimagined Parking family of nationally...

  • Valet, Impark Td Centre

    2 weeks ago

    Toronto, Ontario, Canada Reimagined Parking Full time

    Description:Location: Lot Wellington St W (TD Centre)Start Date:April 2, 2024End date:N/AShift:Tuesday - Thursday / 9:00am-5:00pmDeadline:Monday, April 1st, 2024, at 5:00pmThis is an internal position for all SEIU Impark employees.Who You'll Work For?The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark,...

  • Customer Service Representative

    2 weeks ago

    Toronto, Canada Reimagined Parking Full time

    DescriptionLocation: Lot 431: 79 Wellington Street (TD Centre)Start Date: July 2, 2024 End date: August 9, 2024 Shift: Monday - Thursday /  11:00pm-7:00am & Saturday / 7:00am-3:00pm**Changes may be made to this schedule are subject to operational requirements.Deadline: Sunday, June 23rd, 2024, at 5:00pmThis is an internal position for all SEIU Impark...

  • Customer Service Representative

    6 days ago

    Toronto, Canada Reimagined Parking Full time

    DescriptionLocation: Lot 430- 66 Wellington St W (TD Centre)Start Date: July 2, 2024 End date: August 7, 2024 Shift: Tuesday - Wednesday / 11:00pm-7:00am**Changes may be made to this schedule are subject to operational requirements.Deadline: Monday, July 1st, 2024, at 5:00pmThis is an internal position for all SEIU Impark employees.Who You’ll Work For?The...

  • Valet - Temporary, Impark Td Centre

    3 weeks ago

    Toronto, Canada Reimagined Parking Full time

    **Description**: **Location**: Lot 430- 66 Wellington St W (TD Centre) **Start Date**:ASAP - January 30, 2024 **End date**:February 1, 2024 **Shift**:Tuesday-Thursday /9:00am-6:00pm **Deadline**:Thursday, February 1, 2024, at 5:00pm **This is an internal position for all SEIU Impark employees.** **Who You’ll Work For?** The Reimagined Parking family...

  • Valet - Temporary, Impark Td Centre

    7 days ago

    Toronto, Canada Reimagined Parking Full time

    **Description**: **Location**: Lot 430- 66 Wellington St W (TD Centre) **Start Date**:March 5, 2024 **End date**:March 21, 2024 **Shift**:Tuesday-Thursday /10:00am-6:00pm **Deadline**:Tuesday, February 13th, 2024, at 5:00pm **This is an internal position for all SEIU Impark employees.** **Who You’ll Work For?** The Reimagined Parking family of...

  • Valet - Temporary, Impark Td Centre

    1 week ago

    Toronto, Canada Reimagined Parking Full time

    **Description**: **Location**: Lot 430- 66 Wellington St W (TD Centre) **Start Date**:March 11, 2024 **End date**:April 30, 2024 **Shift**:Monday-Thursday / 7:00am-5:00pm **Deadline**:Sunday, March 10th, 2024, at 5:00pm **This is an internal position for all SEIU Impark employees.** **Who You’ll Work For?** The Reimagined Parking family of nationally...

  • Maintenance (Cleaner)- Temporary, Impark at

    4 weeks ago

    Toronto, Canada Impark Full time

    **Description**: **Location**:Lot 528 - 1 Hospital Ct, Oshawa (Lakeridge Health) **Start Date**:June 24, 2024 **End date**:June 28, 2024 **Shift**: Monday - Friday / 6:00am - 2:00pm **Deadline**:Wednesday, May 15th, 2024, at 5:00pm The Maintenance staff performs a variety of tasks to ensure a smooth operation of the parking facility, while delivering...

  • Customer Service Representative

    4 weeks ago

    Toronto, Canada REEF Full time

    REEF is currently looking for a Customer Service Representative - Temporary to work at our TORONTO location. **Location**:Lot 430- 66 Wellington St W (TD Centre) **Start Date**: February 21, 2023 **End date**:March 29, 2023 (Subject to change) **Shift**: Tuesday - Wednesday / 11:00pm-7:00am **Deadline**: Wednesday, February 22nd, 2023, at 5:00pm **Who...

  • Loading Dockmaster

    4 weeks ago

    Toronto, Canada Impark Full time

    **Description**: **Location**:Lot 93 - 44 Charles Street West (Manulife Centre) **Start Date**:May 13, 2024 **End date**:May 16, 2024 **Shift**:Monday - Thursday / 3:00pm - 9:00pm **Deadline**:Sunday, May 12th, 2024, at 5:00pm Loading Dockmaster monitors, screens and record all vehicles entering and exiting the loading dock. Provides consistent and...

  • Loading Dockmaster

    3 days ago

    Toronto, Canada Impark Full time

    **Description**: **Location**:Lot 93 - 44 Charles Street West (Manulife Centre) **Start Date**:May 13, 2024 **End date**:May 16, 2024 **Shift**:Monday - Thursday / 3:00pm - 9:00pm **Deadline**:Sunday, May 12th, 2024, at 5:00pm Loading Dockmaster monitors, screens and record all vehicles entering and exiting the loading dock. Provides consistent and...