Inside Sales Representative

**Scope of the Position**

Responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service. Maintain a clean work space and retail area.

**Major Responsibilities**
- Contacting current customers and identifying new products and potential up-selling.
- Responding to and processing incoming calls and orders.
- Opening new accounts.
- Developing customer base and sales leads by making cold and warm calls.
- Entering orders into system.
- Maintaining knowledge base on current products and learning about new products.
- Identify product(s) the customer requires that may not be stocked by the Company and sourcing the product(s).
- Providing pricing quotations, follow-up on quotes and Technical support on products.
- Purchasing for direct orders and do counter Sales.
- Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent.
- Responsible for Credits/Debits, Returns and Troubleshooting freight problems, expediting, etc.
- Responding to inquiries and closing orders.
- Inventory Control
- Organizing and setting up classroom for training center
- Calling clients to book into training courses and fire services.
- Other duties as required.

**Salary**: $16.00-$22.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person