Service Writer/advisor

7 months ago

Redwater, Canada OK Tire Redwater Full time

Job Overview:
**Responsibilities**:

- Greet customers and assist them with scheduling service appointments
- Communicate with mechanics to ensure accurate service estimates and timelines
- Provide detailed explanations of recommended repairs and services to customers
- Handle cash transactions and process payments
- Upsell additional services or products based on customer needs
- Maintain customer records and vehicle history accurately
- Coordinate with the parts department to ensure necessary parts are available for repairs

**Skills**:

- Prior experience in an automotive repair setting or tire shop is preferred
- Strong mechanical knowledge to effectively communicate with technicians and customers
- Proficiency in cash handling procedures
- Ability to upsell services or products while maintaining customer satisfaction
- Excellent customer service skills to address inquiries and concerns promptly
- Sales experience is a plus for promoting additional services

Join our team and enjoy the opportunity to work in a dynamic environment where you can utilize your automotive expertise while providing top-notch service to our valued customers.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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