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4 months ago

Vancouver, Canada FAIRMONT Full time

**Company Description**
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
**Job Description** Host in Notch8**
You are the beginning and the end of an exceptional guest experience in Notch8 located inside _the Castle in the City_. As a Host, you will make our guests feel welcome from the moment they arrive. Joins us Turn moments into memories and grow your career at Fairmont Hotel Vancouver.

**Our Culture & Benefits**:

- An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
- The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
- A competitive rate starting at $23.98 per hour increasing to $28.98 after successful completion of a 3 month probationary period
- A complimentary meal during your shift through our Colleague Dining Program
- A travel reimbursement program for a TransLink monthly pass
- A company-matched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)
- One complimentary hotel stay with breakfast for two through our BE OUR GUEST program, including an employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
- The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
- Free learning programs through our Academies and discounted programs and courses through eCornell
- Ability to make a difference through our Corporate Social Responsibility activities,
- Annual paid vacation, sick leave, up to statutory holidays and birthday leave
- A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
- A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
- A monthly travel reimbursement for TransLink monthly passes

.**What you will be doing**:

- Consistently offering a professional and friendly greeting, and provide proactive and engaging guest service
- Assisting guests with menu items in an informative, engaging and helpful way
- Supporting colleagues during service to ensure a consistent guest experience throughout restaurant, including running food, refreshing beverages, cleaning and resetting tables
- Having full knowledge of beverage lists and promotions, menu items and preparation methods
- Handling guest concerns swiftly and graciously, offering a remarkable recovery and a commitment to always improve
- Being aware of guests’ dietary restrictions and allergies and ensuring proper communication between team
- Being knowledgeable of current promotions and loyalty program offerings
- Following all outlet policies, procedures and service standards
- Following all safety and sanitation policies when handling food and beverage
- All other duties as assigned

**Qualifications** Your experience and skills include**:

- Service focused personality is essential and previous experience working in a high-volume restaurant is preferred
- Previous experience working in a luxury hotel environment an asset
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong communication, interpersonal and problem-solving skills
- Proven ability to multi-task and manage multiple priorities at once
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
- Highly responsible and reliable with impeccable grooming and professionalism
- Knowledge of wine, spirits, beer, cocktails, and specialty coffees an asset
- Valid Serving It Right Certification
- Ability to work fluctuating schedule, including weekends, holidays, evenings, and rotating shifts
- Ability to speak and understand English with professional working proficiency
- Successful applicants must be legally eligible to work in Canada; Hotel is unable to assist applicants in obtaining Canadian work authorization

**Physical Aspects of Position (include but are not limited to)**:

- Constant standing and walking throughout shift
- Frequent ascending or descending ladders, stairs and ramps
- Occasional lifting and carrying up to 30lbs
- Occasional kneel