Healthcare & Professional Specialist
1 month ago
Requisition ID: 187281
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
As the Healthcare & Professional (HCP) Specialist, you will be part of a national team responsible for leveraging their expertise for the profitable growth of new high value customers, healthcare and professional customers. In the role, you will manage and grow a business banking portfolio by acquiring new healthcare and professional customer relationships, and retain/expand existing relationships, through:
- involvement in industry events and relationships with local Professionals
- Centers of Influence (COI's) serving the segment
- Internal Retail and other Scotiabank Partners
- Professional Associations with a footprint in the local market
You will also be responsible for meeting assigned targets, which include:
- asset, deposit and revenue growth
- business development activities
- retention and referral goals
- other objectives related to customer service, operational effectiveness and personal development
**Is this role right for you? In this role, you will**:
- Develop and maintain knowledge of assigned healthcare and professional customers including the nature and progress of their business, their financial position, and the terms and conditions of financial services used
- Provide specialized healthcare and professional customers expertise and business/finance advice, increasing the business owner's ability to succeed in their business
- Develop and maintain business relationships with COI's including influential customers, and internal/external referral sources
- Respond to requests for service, instructing and guiding customers in service use, and confirming their satisfaction with the service provided
- Take steps to recover customer relationships, when required
- Plan and complete relationship building activities that would create sales opportunities
- Provide value to customers by developing and maintaining an awareness of events, trends and practices in the healthcare and professionals markets
- Identify prospects using multiple channels including asking for referrals from existing customers, collaboration with Scotiabank partners and COIs, developing a network of community business contacts, and participating in marketing/educational seminars
- Discover business and personal banking needs/preferences on both sides of the customer's balance sheet
- Proactively collaborate with Branch Managers and Wealth Management Consultants to ensure a Total Solutions approach (business and personal lending, payments and investments), is provided to each new and existing healthcare and professional customer
- Assist and advise Scotiabank partners (Branch Managers, Small Business Advisors and Financial Advisors) with structuring marketing activities to close certain healthcare and professional deals with existing Branch customers
- Respond to requests for business banking solutions by collecting relevant information, processing the requests, and conducting due diligence as applicable
- Negotiate compensation for financial products and services, as applicable and in accordance with Bank policies
- Provide thorough and consistent communication to customers throughout service set up, providing necessary set up instructions where appropriate, and ensuring the set up occurs according to plan
- Manage an assigned credit portfolio at an acceptable level of risk by working/consulting closely with the SPP Solutions Managers/ACE when processing deals
- Complete detailed credit reviews in a timely and sufficient manner
- Authorize, renew, or decline customer requests within standard Bank policies and authorized limits, forwarding others as per established processes
- Ensure all related documentation is properly maintained and thoroughly completed, and accounts adhere to the conditions of authorization
- Identify and resolve deviations from the conditions of authorization, and deteriorating and/or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and loss
- Develop an understanding of the branch financial and non-financial goals and how to contribute to them
- Negotiating aggressive yet achievable financial and non-financial goals
- Participate in team meetings, skill-building sessions and one-on-one coaching sessions
- Adhere strictly to Bank and Branch security procedures and assigned authorities and responsibilities, and immediately report any unusual occurrences or fraudulent activity
- Comply with regulatory activities and guidelines including Privacy, Anti
- Money Laundering/Anti-Terrorist Financing, FCAD, Know Your Customer, CDIC, Occupational Health & Safety
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- Actively pursue effective and efficient operations of your respective area, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls
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